SUPPORT TECHNICIAN

District Wide; Bardstown (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Nelson County Schools District Wide in Bardstown, Kentucky, seeks an experienced Support Technician to manage and support the district-wide Local Student Helpdesk. The role involves installing, repairing, and maintaining computers, printers and other peripherals, and handling tickets with efficiency and professionalism.

The position requires a Bachelor’s degree and experience in an IT helpdesk environment; leadership of student workers is expected.

Qualifications

• Experience supporting users in an IT helpdesk environment.
• Two years of responsible information technology services preferred.
• Bachelor's Degree Required.

Responsibilities

• Oversees the district-wide Local Student Helpdesk initiative.
• Provide phone and onsite support to users for a variety of technical issues.
• Complete help desk tickets as assigned.
• Run AV and network cables.
• Perform IOS troubleshooting.
• Troubleshoot network connectivity issues.
• Participate in the diagnosis, maintenance, and repair of District technology devices and equipment.
• Lead Student Technology Workers (Approximately 4 people).

Skills

Helpdesk support

Education

Bachelor's degree

Tools

Active Directory

Group Policy

G Suite

Windows 10

Microsoft Office

DHCP

DNS

Job description

SUPPORT TECHNICIAN

Nelson County Schools District Wide - Bardstown, Kentucky Open in Google Maps

This job is also posted in The Nelson County Schools

Job Details

Job ID: 5913902

Application Deadline: Posted until filled

Posted: Sep 03, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

JOB TITLE

SUPPORT TECHNICIAN

REPORTS TO

CHIEF INFORMATION OFFICER

SALARY SCHEDULE/GRADE

SALARY LEVEL 6 + ADMIN STIPEND LEVEL 0

CONTRACTED DAYS AND/OR HOURS

UP TO 240 DAYS, UP TO 8 HOURS PER DAY

EXEMPT STATUS

EXEMPT

JOB CLASS CODE

7504

POSITION CLASSIFICATION

CLASSIFIED PROFESSIONAL

DATE APPROVED

4/21/2026

QUALIFICATIONS

Experience supporting users in an IT helpdesk environment

Two years of responsible information technology services preferred.

Bachelors Degree Required

POSITION SUMMARY

Responsible for the management and performance of the district wide Local Student Helpdesk initiative. Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of computers, printers and other peripheral equipment Efficiently complete assigned tickets from the help desk queue; Communicate unresolved tickets to the Help Desk Coordinator; Assist with technology department projects.

DISTRICT AND SCHOOL PRIORITY ALIGNMENT

Align actions with district and school values and core priorities.

Evaluated based on the efficacy of aligned actions.

PERFORMANCE RESPONSIBILITIES

Oversees district wide Local Student Helpdesk initiative

Provide phone and onsite support to users for a variety of technical issues.

Complete help desk tickets as assigned.

Run AV and network cables.

Perform IOS troubleshooting.

Troubleshoot network connectivity issues.

Participate in the diagnosis, maintenance, and repair of District technology devices and equipment.

Lead Student Technology Workers (Approximately 4 people)

Demonstrate a commitment to professional growth.

Demonstrate punctuality and regular attendance.

Maintain appropriate professional appearance.

Adhere to the appropriate code of ethics.

Perform other duties as assigned by Superintendent or designee.

KNOWLEDGE AND ABILITIES

Basic understanding of Active Directory.

Basic knowledge of Group Policy.

Basic knowledge of G Suite

Ability to install and configure Windows 10.

Ability to install Microsoft Office.

DHCP and DNS.

Basic network and routing concepts.

Ability to prioritize help desk tickets.

Strong communication and organization skills.

Read, interpret and apply detailed and technical written and oral instructions.

PHYSICAL DEMANDS

Work is performed while standing, sitting and/or walking.

Requires bending, squatting, crawling, climbing, and reaching.

Must have an adequate range of motion in the upper extremities.

Persons performing service in this position classification will exert 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.

Requires the ability to communicate effectively using speech, vision and hearing.

Position Type: Full-Time

Job Requirements

Contact Information

• Jesse Morgan
• Central Office
• Phone: [phone]
• Email: [e-mail]