Technology Support Specialist III

Richmond County School System; Augusta (GA); On-site; USD 51,000 - 68,000; Full time

Job summary

Richmond County School System is seeking a Technology Support Specialist III in Augusta, GA. The role focuses on providing frontline IT support across multiple schools, handling hardware issues, and ensuring classroom technology operates smoothly.

Requirements include a Bachelor’s degree or 2+ technology certifications, Georgia Driver’s License, and 6+ years in a school system or 8+ years industry tech experience. Travel-required, non-exempt, 235-day schedule.

Qualifications

• Bachelor’s degree or two or more technology certifications in a related field required.
• Strong working knowledge of computer equipment, peripherals, and repair methods.
• Able to communicate solutions effectively to school stakeholders.

Responsibilities

• Travel to multiple schools to resolve high-volume work requests.
• Serve as backup technician for a school cluster when needed.
• Collaborate with other technicians to resolve computer-related issues.
• Address Promethean board issues and act as primary network field support.
• Document and train staff on technology processes and procedures.
• Maintain records of work and repair history in the work order system.

Skills

End-user support

Hardware troubleshooting

Mobile device support

Network fundamentals

Education

Bachelor’s degree or 2+ tech certs

Job description

Technology Support Specialist III

Richmond County (GA) Information Technology - Augusta, Georgia Open in Google Maps

This job is also posted in Richmond County School System

Job Details

Starting Date: Immediately

Position Type: Classified / Non-Contracted

Position Type: Full-Time

Salary: $50,822 to $68,399 SY

Job Description

Department or Location:

Information Technology Department

Job Title:

Technology Support Specialist III

Reports To:

Lead Customer Support

Position Type:

Classified / Non-Contracted

FLSA

Status:

Non-Exempt

Days Worked:

235 Days (12 months)

JOB QUALIFICATIONS:

Education: Bachelor’s Degree or two or more technology certifications in a related field required

Certification or Licensure: None required. Must possess a valid Georgia Driver's License.

Skills: Information technology practices: Hands-on and working knowledge of computer equipment, peripherals, tools, and methods for installing, cleaning, adjusting, and repairing equipment; Understanding of electronic concepts, logic, and digital electronic logic, computer operations, and data transmissions;

High Performing characteristics: Creative thinker, practices effective multiple problem-solving strategies, works exceptionally well across functional teams, shows consistency and persistent effort, and creates

exceptional customer experiences

Work Experience: At least six or more years in a School system environment or eight or more years of industry experience in Technology.

PRIMARY DUTY:

This position is responsible for serving as a key contributor to project objectives and specific team deliverables directed toward the planning and execution of activities related to client computer endpoint management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Travel to several schools per day to assist assigned school locations with high-volume open work requests, resolve issues, and provide solutions that cannot be addressed or resolved by the first Level support person.
• Serve as the backup technician for a school cluster in the absence of the assigned technician
• Work with Technical Special II and School assigned Technicians to resolve computer-related issues
• Serve as the primary support person to assess, address, or work with the vendor to resolve Promethean board issues.
• Serve as a primary network field support
• Document, Develop, and train on processes and procedures related to technology and client customer support.
• Support and provide continuous training to new and existing technicians assigned to schools in the
• Support the Client Service Support Team Leader in his or her absence and perform needed duties
• Participate in after-hour, weekend, or holiday school-related tasks and events.
• Serve as an On-Call support person for IT work-related tasks or School District.
• Maintain and complete records of work and repair history in the work order.
• Drive an assigned vehicle, maintain a safety record, and keep the vehicle in an orderly.
• Follow appropriate safety procedures and protocols.
• The employee shall carry out such other and further duties, whether specifically listed above or not, as are assigned or required by such employee’s supervisor, other appropriate school personnel, law, board policy, administrative regulation, department handbook, as are reasonably necessary to the efficient operation of the school system and its mission.

WORK ENVIRONMENT / PHYSICAL DEMANDS:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to walk, stand, and sit.

Date Established: 01/2009 Date(s) Revised: 06/2023

This description may be changed at any time. This job description in no way states or implies that these are the only duties to be performed by the employee. The employee will be required to follow any other instruction and to perform any other related duties as assigned by the Board. Richmond County Schools reserves the right to update, revise or change this job description and related duties at any time.

Job Requirements

• Citizenship, residency or work visa required