Technology Support Specialist III - Education IT Field

Richmond County School System; Augusta (GA); On-site; USD 51,000 - 68,000; Full time

Job summary

Richmond County School System is seeking a Technology Support Specialist III in Augusta, GA. The role focuses on providing frontline IT support across multiple schools, handling hardware issues, and ensuring classroom technology operates smoothly.

Requirements include a Bachelor’s degree or 2+ technology certifications, Georgia Driver’s License, and 6+ years in a school system or 8+ years industry tech experience. Travel-required, non-exempt, 235-day schedule.

Qualifications

• Bachelor’s degree or two or more technology certifications in a related field required.
• Strong working knowledge of computer equipment, peripherals, and repair methods.
• Able to communicate solutions effectively to school stakeholders.

Responsibilities

• Travel to multiple schools to resolve high-volume work requests.
• Serve as backup technician for a school cluster when needed.
• Collaborate with other technicians to resolve computer-related issues.
• Address Promethean board issues and act as primary network field support.
• Document and train staff on technology processes and procedures.
• Maintain records of work and repair history in the work order system.

Skills

End-user support

Hardware troubleshooting

Mobile device support

Network fundamentals

Education

Bachelor’s degree or 2+ tech certs

Job description

Richmond County School System is seeking a Technology Support Specialist III in Augusta, GA. The role focuses on providing frontline IT support across multiple schools, handling hardware issues, and ensuring classroom technology operates smoothly.

Requirements include a Bachelor’s degree or 2+ technology certifications, Georgia Driver’s License, and 6+ years in a school system or 8+ years industry tech experience. Travel-required, non-exempt, 235-day schedule.