IT Support Technician I — Help Desk & Security

Virginia's Community College System

Richmond (VA)

On-site

USD 25,000 - 33,000

Part time

6 hours ago

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Job summary

Mountain Gateway Community College is seeking a Technical Support Specialist to provide Tier 1 and Tier 2 help desk and equipment support across campus. The role focuses on assisting students, faculty and staff, maintaining documentation, and ensuring reliable technology services.

The ideal candidate holds an associate degree or 1–2 years of related experience, is proficient with Windows and Mac OS, and demonstrates strong customer service and multitasking abilities in a fast-paced environment.

Qualifications

Associate degree in a related field or 1–2 years of related technical experience.
Proficiency with Windows and Mac OS.
Ability to troubleshoot basic computer hardware, software, peripheral, and equipment problems.
Strong customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Provide Tier 1 and Tier 2 help desk support to students, faculty, staff, and administrators.
Document activities and resolutions in the help desk ticketing system.
Maintain an accurate work schedule and appointments in Outlook.
Monitor and communicate status of outstanding help desk items to the Director.
Assist with developing, updating, and maintaining departmental procedures and documentation.
Provide end-user technical support, guidance, and training.
Support document imaging operations for Financial Aid.
Prepare and update technical procedures and documentation.