Technology Support Specialist

State of Georgia; United States; On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Annual leave

Flexible benefits

Job summary

Savannah Technical College seeks a full-time Technology Support Specialist to assist faculty and staff with computer users and unified communications, including VoIP, Telepresence, and Jabber. The role emphasizes hands-on technical support and proactive system maintenance.

The specialist will manage hardware, software, network security, inventory, training, and end-user assistance across campus, ensuring UC services are accessible and reliable for all campuses.

Qualifications

• Associate degree and 2+ years work experience; degree may substitute year-for-year
• Knowledge of computer and network hardware, operating systems, application software and network infrastructure
• Knowledge of information security practices and technology
• Knowledge of deployment of software applications and technology hardware
• Ability to diagnose and resolve computer hardware and software problems

Responsibilities

• Maintain the division's network security and integrity.
• Install and maintain PC hardware, networks and software.
• Support VoIP, Telepresence, IP videoconferencing and Jabber.
• Update Cisco UC records and perform moves/adds/changes.
• Provide user training and maintain equipment inventory.

Skills

Computer hardware

Network security

Unified communications

Customer service

Oral and written communication

Critical thinking

Problem solving

Interpersonal skills

Education

Associate degree

Tools

Cisco UC

VoIP systems

Telepresence

Job description

Job Title: Technology Support Specialist

Agency: Savannah Technical College

Job Requisition ID: JR0000007204

Shift: Not Applicable (United States of America)

Compensation Details: COMMENSURATE WITH QUALIFICATIONS

Job Description

Position: Technology Support Specialist Savannah Technical College seeks a full-time Instructor for the Technology Support Specialist.

The Technology Support Specialist will be responsible for performing technical support services associated with assisting faculty and staff computer users and ensures that all unified communication components are identified, investigated, purchased, inventoried and maintained.

Responsibilities

• Maintains the divisions’ network security and integrity;


• Installs and maintains personal computer hardware, networks and software;


• Installs or coordinate the installation, configuration, maintenance and support of VoIP phone, Telepresence, IP videoconferencing and integrated technologies such as unified messaging and Jabber;


• Performs VoIP system moves, adds and changes, accurately updates and maintains Cisco Unified Communications (UC) records;


• Assesses the effectiveness of new technologies as they are introduced and implemented;


• works with end-users and revises or reconfigures systems as necessary to meet their needs;


• Ensures that training is provided for the users as new technologies are introduced;


• Maintains an accurate inventory of all communications and networking equipment on all campuses;


• Ensures that unified communications systems are accessible and fully functional at all times;


• Serves as the lead support services representative regarding unified communication issues, and is responsible for ensuring a satisfactory level of unified communications support on all campuses;


• Provides technical assistance and support to the division on a continuing basis to maximize their use of available technology and assists them in finding solutions to computer and network-related problems;


• Anaylzes and recommend software modifications to meet customer needs using micro-computer software;


• Develops and produces various customer and management reports;


• Maintains a list of resources and contacts providing technology hardware, software and services;


• Consults with customers in the design of networks;


• Installs and supports network operating systems to meet the needs of customers;


• Coordinates satellite and two-way interactive video activities;


• and Other duties as assigned.

Minimum Qualifications

Associate degree *and* Thee (3) years of work-related experience• Note: Experience may substitute for the degree on a year-for-year basis

Minimum qualifications: Associate's degree *and* Two (2) years of work related experience-Note: Experience may substitute for the degree on a year-for-year basis

Preferred Qualifications

• Knowledge of computer and network hardware, operating systems, application software, and network infrastructure


• Knowledge of information security practices and technology


• Knowledge of the acquisition and deployment of computer software applications and technology hardware


• Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems


• Knowledge of programming systems, software and hardware configuration


• Skill in the provision of customer services


• Critical thinking skills


• Decision making and problem-solving skills


• Skill in interpersonal relations and in dealing with the public


• Oral and written communication skills

Salary/Benefits

Salary is commensurate with education and work experience. Benefits include paid state holidays, annual and sick leave, and the State of Georgia Flexible Benefits package.

Eligibility & Compliance

Candidates must pass a criminal background check.

Candidates may be required to submit a valid Driver’s License, proof of insurability, and/or a driver’s history report for positions involving state travel.

All male applicants between the ages of 18 and 26 years of age must present proof of Selective Service Registration.

Equal Employment Opportunity

Savannah Technical College is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except those special circumstances permitted or mandated by law).

Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Invitation to Self-Identify For compliance activities, contact April Leavy, Title IX and Equity Coordinator, Room A110 or [phone], [e-mail]. Send written correspondence to Savannah Technical College, Attn: April Leavy, 5717 White Bluff Road, Savannah, GA 31405.

About the Employer

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.

Accreditation

STC is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award the associate degree.