Technology Support Specialist

State of Georgia; Savannah (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid state holidays

Annual leave

Flexible benefits package

Job summary

Savannah Technical College is seeking a full-time Technology Support Specialist to assist faculty and staff with computer and network needs. The role covers installation and maintenance of hardware, software, and unified communications like Cisco UC and Jabber for smooth operations.

Responsibilities include securing network integrity, providing user training, maintaining equipment inventories, and coordinating VoIP and video systems across campuses.

Qualifications

• Associate degree required; three years of related work experience may substitute for the degree.
• Knowledge of computer hardware, software, networks, and information security practices.
• Experience with VoIP, IP videoconferencing and unified communications systems.
• Strong customer service and problem-solving skills.

Responsibilities

• Maintains network security and integrity across the division.
• Installs and maintains PCs, networks and software.
• Supports VoIP, Telepresence and unified communications; updates UC records.
• Provides training and ensures UC systems are accessible and functional.
• Maintains inventory of communications and networking equipment.
• Generates reports and consults with customers to design networks.

Skills

Networking

VoIP systems

Technical support

Customer service

IP videoconferencing

Education

Associate degree

Tools

Cisco Unified Communications

Cisco UC

Telepresence

Job description

Technology Support Specialist# Team Georgia Careers## Technology Support SpecialistApply: Savannah: Full time: Posted Yesterday: JR0000007204Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career! **Job Title:**Technology Support Specialist**Agency:**Savannah Technical College**Job Requisition ID:**JR0000007204**Shift:**Not Applicable (United States of America)**Compensation Details:**COMMENSURATE WITH QUALIFICATIONS**Job Description:**Position: Technology Support SpecialistSavannah Technical College seeks a full-time Instructor for the Technology Support Specialist. The Technology Support Specialist will be responsible for performing technical support services associated with assisting faculty and staff computer users and ensures that all unified communication components are identified, investigated, purchased, inventoried and maintained. **Responsibilities**:Maintains the divisions’ network security and integrity;* Installs and maintains personal computer hardware, networks and software;* Installs or coordinate the installation, configuration, maintenance and support of VoIP phone, Telepresence, IP videoconferencing and integrated technologies such as unified messaging and Jabber;* Performs VoIP system moves, adds and changes, accurately updates and maintains Cisco Unified Communications (UC) records;* Assesses the effectiveness of new technologies as they are introduced and implemented; works with end-users and revises or reconfigures systems as necessary to meet their needs;* Ensures that training is provided for the users as new technologies are introduced;* Maintains an accurate inventory of all communications and networking equipment on all campuses;* Ensures that unified communications systems are accessible and fully functional at all times;* Serves as the lead support services representative regarding unified communication issues, and is responsible for ensuring a satisfactory level of unified communications support on all campuses;* Provides technical assistance and support to the division on a continuing basis to maximize their use of available technology and assists them in finding solutions to computer and network-related problems;* Analyzes and recommends software modifications to meet customer needs using micro-computer software;* Develops and produces various customer and management reports;* Maintains a list of resources and contacts providing technology hardware, software and services;* Consults with customers in the design of networks;* Installs and supports network operating systems to meet the needs of customers;* Coordinates satellite and two-way interactive video activities; and* Other duties as assigned. **Minimum Qualifications:*** Associate degree **\\*and\\*** Thee (3) years of work-related experience• N*ote: Experience may substitute for the degree on a year-for-year basis* **Preferred Qualifications:*** Knowledge of computer and network hardware, operating systems, application software, and network infrastructure* Knowledge of information security practices and technology* Knowledge of the acquisition and deployment of computer software applications and technology hardware* Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems* Knowledge of programming systems, software and hardware configuration* Skill in the provision of customer services* Critical thinking skills* Decision making and problem-solving skills* Skill in interpersonal relations and in dealing with the public* Oral and written communication skills**Salary/Benefits**Salary is commensurate with education and work experience**.** Benefits include paid state holidays, annual and sick leave, and the State of Georgia Flexible Benefits package.**Application Deadline**Position considered open until filled. Candidates must pass a criminal background check. Applicants must submit an electronic application through Team Georgia Careers**,**and attach cover letter and resume (incomplete submissions will not be considered). **Please include your annual salary for each position held.** POSITION CONTINGENT UPON FUNDING AND ALLOCATION OF POSITION. ***Note: No phone inquiries please. Due to the volume of applications received, we are unable to personally contact each applicant. If we are interested in scheduling an interview, a representative from our college will contact you.***All male applicants between the ages of 18 and 26 years of age must present proof of Selective Service Registration. Savannah Technical College is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except those special circumstances permitted or mandated by law). Invitation to Self-Identify For compliance activities, contact April Leavy, Title IX and Equity Coordinator, Room A110 or [phone], [e-mail]. Send written correspondence to Savannah Technical College, Attn: April Leavy, 5717 White Bluff Road, Savannah, GA 31405. STC is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award the associate degree. Candidates may be required to submit a valid Driver’s License, proof of insurability, and/or a driver’s history report for positions involving state travel.