Technology Support Specialist

Lithia Motors; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

Lithia Motors is seeking a Technology Support Specialist to provide exceptional technical support and mentorship within a collaborative team environment. The ideal candidate will have extensive experience in IT support, strong troubleshooting skills, and a commitment to customer service excellence. This on-site role in Medford, OR, offers a competitive salary and comprehensive benefits package.

Benefits

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Qualifications

• 2+ years in a Level 2 ITIL Service Desk or Field Technician role.
• 5+ years supporting hardware/software systems including Windows OS, Office 365, and CRM platforms.
• Experience with macOS/Apple iOS support preferred.

Responsibilities

• Deliver proactive, professional onsite and remote technology support.
• Troubleshoot and resolve complex technical incidents.
• Provide mentorship and training to junior technology team members.

Skills

Microsoft Office

Networks

LAN/WAN

VoIP

MDM solutions

Troubleshooting

Critical-thinking

Communication

Education

High school diploma or equivalent

4-year degree or equivalent experience in a related field

Job description

Dealership:L0105 Lithia Home Office

Technology Support Specialist

At Lithia & Driveway (L&D), we are creating a future of mobility driven by innovation, technology, and customer-first solutions. We're looking for a Technology Support Specialist to join our team—someone who brings not only technical expertise but also humble confidence, customer service excellence, and a passion for collaboration.

Location: Medford, OR (on-site)
Compensation: $55,000 – $65,000/year

What You’ll Do:

• Deliver proactive, professional onsite and remote technology support for a wide range of hardware and software systems.

• Troubleshoot and resolve complex technical incidents; act as a white-glove responder for executive-level issues.

• Provide mentorship, training, and escalation support to junior technology team members.

• Monitor and manage incoming support incidents, delegate tasks, and ensure timely resolution.

• Collaborate with leadership, cross-functional teams, and vendors to implement system upgrades and application rollouts.

• Lead major incident response, coordinating communication and resolution efforts.

• Continuously evaluate and improve technical processes to enhance efficiency and automation.

What You Bring:

Experience & Education:

• 2+ years in a Level 2 ITIL Service Desk or Field Technician role.

• 5+ years supporting hardware/software systems including Windows OS, Office 365, and CRM platforms.

• Experience with macOS/Apple iOS support preferred.

• Automotive or large retail industry experience is a strong plus.

• High school diploma or equivalent required; 4-year degree or equivalent experience in a related field preferred.

Skills:

• Deep knowledge of Microsoft Office, networks, LAN/WAN, VoIP, and MDM solutions.

• Strong troubleshooting and critical-thinking abilities.

• Excellent communication skills with a customer-first mindset.

• Ability to remain calm in high-pressure situations and de-escalate conflicts.

• Willingness to participate in rotating on-call and after-hours support.

Certifications (Preferred or Willing to Obtain):

• CompTIA A+ or Network+, ITIL Foundation.

• Microsoft Role-Based Certification, JAMF, and CompTIA series within the first year in role.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.