Product Support Specialist

Nymbus; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

A leading company in banking technology is seeking a Product Support Specialist to enhance client satisfaction through exceptional support. This role involves troubleshooting, documentation, and process improvement, ensuring clients are well-supported with banking products. The position offers a fully remote work environment, competitive salary, and comprehensive benefits, making it an excellent opportunity for professionals in the fintech industry.

Benefits

Annual Cash Bonus

Equity Options

401(k) plan with company match

Health Insurance

Dental Insurance

Vision Insurance

Flexible Paid Time Off

Qualifications

• 3+ years of experience in a banking product support role.
• Familiarity with financial systems and related technologies.

Responsibilities

• Oversee and monitor customer support queues and file transfers.
• Diagnose and resolve issues by collaborating with product support analysts.
• Create and maintain documentation for troubleshooting and FAQs.

Skills

Communication

Problem-Solving

Customer Focus

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology

Tools

Financial systems

Job description

Join to apply for the Product Support Specialist role at Nymbus

Join to apply for the Product Support Specialist role at Nymbus

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At Nymbus, we're revolutionizing banking technology. Our award-winning modern core platform and cloud-based solutions help financial institutions modernize, scale, and succeed. As part of our team, you won't just be part of a tech revolution—you'll be at the forefront of it, driving innovation and delivering exceptional client experiences.

ABOUT THE ROLE

We are seeking a Product Support Specialist, to support our clients. In this role you will play a crucial part in ensuring the success and satisfaction of our clients by providing exceptional support for our banking products. You will work closely with our clients and Product Support Analysts.

KEY RESPONSIBILITIES

• Customer Support: Oversee and monitor queues, file transfers, statement review to ensure accurate processing, timely delivery, user maintenance and compliance within service levels.
• Troubleshooting: Diagnose and resolve issues by replicating problems and collecting logs. Collaborate with the product support analysts to escalate and resolve critical issues.
• Product Knowledge: Understanding of our banking products and staying updated with new features, enhancements.
• Documentation: Create and maintain detailed documentation, including troubleshooting guides, FAQs, and knowledge base articles, to empower customers and internal teams.
• Process Improvement: Continuously identify opportunities to improve support processes, tools, and workflows to increase efficiency and effectiveness.
  
  

REQUIREMENTS

• Education: Bachelor's degree in Business Administration, Information Technology, or a related field, or equivalent work experience.
• Experience: 3+ years of experience in a banking product support role, in the fintech industry. Banking experience preferred.
• Technical Skills: Familiarity with financial systems, and related technologies is a plus.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to think critically and creatively to resolve issues.
• Customer Focus: A customer-centric mindset with a passion for delivering exceptional service and support.
• Team Player: Ability to work effectively in a collaborative team environment and build positive relationships with colleagues and customers.
  
  

SALARY & BENEFITS:

• $55,000 - $70,000 Annual Salary
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums)
• Flexible Paid Time Off
  
  

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!

Let's Go!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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