Technology Support Specialist

Francis Parker School; San Diego (CA); On-site; USD 44,083 - 49,593; Full time

Benefits offered by this job

Full medical/dental coverage

TIAA retirement benefits

Competitive salary

Job summary

Francis Parker School in San Diego is seeking a Technology Support Specialist to provide critical support for technology infrastructure. This role involves managing inventory for devices and assisting students and faculty with technology needs.

Qualifications include a degree in Information Technology or Computer Science, advanced knowledge of operating systems, and experience in an educational setting is preferred. The position offers competitive hourly pay and comprehensive benefits.

Qualifications

• Two-year/associate's degree or higher required in Information Technology, Information Systems, or Computer Science.
• Experience in an educational setting is desirable.
• Functional knowledge of network concepts such as TCP/IP and Ethernet.

Responsibilities

• Manage inventory and maintenance for school-owned devices and printers.
• Set up and manage student and employee accounts.
• Perform general troubleshooting and required maintenance of technology.

Skills

Advanced knowledge of operating systems, hardware, and software

Knowledge of Mobile Device management

Fluency with Google Workspace

Education

Two-year/associate’s degree in Information Technology or related field

Four-year degree preferred

Tools

Mosyle

Google Workspace

Job description

Job Description

Technology Support Specialist provides support to the Director of Instructional Technology and Information Systems in areas of information technology. Responsible for installing and maintaining physical technology systems and collaborating with educational technology personnel to ensure instructional technologies and learning tools are operationally supported.

Essential Duties/Responsibilities

• Manage inventory and maintenance for school‑owned employee and student devices, loaner device pool, and printers/copiers, including unpacking, configuring, and inventory of new equipment
• Manage imaging process for new and repurposed devices
• Set up and manage student and employee accounts (Google Workspace and other platforms, software, and online systems)
• Supervise the system‑wide inventory of educational technology assets, including laptops, iPads, software, etc.
• Perform general troubleshooting and required maintenance of equipment, furnishings (including but not limited to iPads, printers, laptops, projectors, Apple TVs, AV)
• Unpack, configure, and inventory new equipment
• Act as a liaison between students/faculty and the Director of Instructional Technology and Information Systems to ensure that the network meets the daily needs of our school
• Respond to technology help ticketing systems, primarily in areas of laptops, iPads, Google, printers, and copiers; support help ticket response in other areas when needed
• Must be able to lift 50 lb. and climb 15 ft

Additional Responsibilities

• Perform preventive maintenance on device systems, printers, and equipment
• Manage campus phone system, including assignment of extensions and hardware
• Remain current on new developments in software, hardware, networks, telecommunications, training, and maintenance
• Assist with password resets, including Google Suite and other account management
• Technical support for the Summer and Extended Program Division, especially during the Summer Camps period
• Assist the Director of Instructional Technology and Information Systems with network troubleshooting

Qualifications

• Two‑year/associate’s degree or higher required (four‑year degree preferred) in Information Technology, Information Systems, Computer Science, or a closely related field
• Advanced knowledge of operating systems, hardware, and software
• Experience in an educational setting is desirable
• Knowledge of Mobile Device management; knowledge of Mosyle a plus
• Functional knowledge of network concepts such as TCP/IP and Ethernet
• Fluency and comfort with multiple operating systems, e.g., Google Workspace a plus

Salary & Benefits

Parker is committed to attracting and retaining the highest quality faculty and staff through a substantial compensation plan, including competitive salary, TIAA retirement benefits, and full medical/dental coverage.

Pay Range: $32 to $36 per hour, based on experience.

Non-Discrimination

Parker values diversity and seeks talented students, faculty, and staff from different backgrounds. All employment decisions are made without regard to unlawful considerations of race, color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, sexual orientation, gender identity or expression, marital status, religion, national origin, ancestry, ethnicity, creed, age, mental or physical disability, medical condition, genetic information, military or veteran status, or any other basis prohibited by federal, state, or local law.