Technology Support Specialist

Spring Lake Park Schools; Minneapolis (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Sick Leave

403(b)

Life

LTD

FSA

Job summary

Spring Lake Park Schools seeks a Technology Support Specialist to assist with district technology systems, applications, and equipment across macOS, Windows, and iOS platforms.

You will work with staff, vendors, and other district teams to ensure reliable operation of networks, presentation technology, and security systems, while maintaining documentation and inventories.

Qualifications

• Preferred: Associate degree and two or more years of experience supporting technology systems in a multi-platform environment, including macOS, Windows, and iOS.
• Relevant education, training, certifications, and experience may be considered in determining an applicant's qualifications.

Responsibilities

• Provide technical support for district technology systems, services, applications, and equipment.
• Maintain accurate equipment inventories and assist with deployment, replacement, and lifecycle management.
• Collaborate with technology staff, district departments, schools, and vendors to provide consistent, responsive, and effective technology support.
• Support the operation and troubleshooting of district-wide technology systems, including networks, wireless infrastructure, digital signage, security systems, telecommunications, and other systems supported by the Technology & Information Systems department.
• Process technology work requests from receipt through completion using effective communication, prioritization, troubleshooting, and documentation skills.
• Develop, maintain, and contribute to technical documentation, procedures, knowledge bases, and self-help materials.

Education

Associate degree

ACMT

CompTIA A+

CompTIA Network+

Microsoft certifications

Other relevant technology certifications

Job description

Technology & Information Systems Department

229 Duty Days

About Spring Lake Park Schools

Spring Lake Park Schools serves approximately 6,200 students in Blaine, Fridley, and Spring Lake Park in the northern MinneapolisSt. Paul area.

Our district purpose "High expectations, high achievement for all. No excuses." guides our commitment to meeting the unique needs of every student. We foster personalized learning, innovation, and creativity through human-centered design, giving teachers and staff the freedom to create new approaches to learning that improve student success.

Summary

Under the direction of the District Technology Coordinator, the Technology Support Specialist provides technical support for district technology systems, services, applications, and equipment. This position is an integral member of the district-wide Technology & Information Systems team and works collaboratively with technology staff, district departments, schools, and vendors to support the effective operation, maintenance, troubleshooting, and use of technology throughout the district.

The Technology Support Specialist supports a broad range of district technology, including Apple and Windows computers, mobile devices, classroom and presentation technology, applications, networks, telecommunications, security systems, printing systems, and other technology systems and infrastructure.

Essential Duties And Responsibilities

Duties include the following and other responsibilities as assigned.

Technology Systems and Equipment Support

• Apple Mac and Windows desktop and laptop computers
• iPads and other mobile devices
• Interactive displays, Smartboards, projectors, and presentation equipment
• Sound enhancement and classroom audio systems
• Wired and wireless network technologies
• Telephones and telecommunications systems
• Security and access control systems
• Food service technology systems
• Copying, printing, and document management systems
• Digital signage and related display systems
• Other district technology systems and infrastructure

Maintain accurate equipment inventories and assist with the deployment, replacement, and lifecycle management of district technology.

District-Wide Technology Support

Work as an active member of the district-wide Technology & Information Systems team. Collaborate with technology staff, district departments, schools, and vendors to provide consistent, responsive, and effective technology support throughout the district.

Support the operation and troubleshooting of district-wide technology systems, including networks, wireless infrastructure, digital signage, security systems, telecommunications, and other systems supported by the Technology & Information Systems department.

Work collaboratively with team members and vendors to identify and resolve issues that involve multiple technology systems or areas of support.

Application and Systems Support

Provide technical support for a variety of applications and systems across multiple operating systems and platforms, including:

• macOS, Windows, and iOS
• Microsoft 365 and Microsoft Office applications
• Student information systems
• Learning management systems
• Library systems
• Cloud-based applications
• Assessment and testing applications
• Database applications
• Network monitoring applications
• Building security applications
• Virtualization technologies
• Other district applications and systems

Work Requests, Communication, and Documentation

• Process technology work requests from receipt through completion using effective communication, prioritization, troubleshooting, technical, and documentation skills.
• Communicate effectively with staff, users, technology team members, and vendors regarding technology issues, service requests, status updates, and resolutions.
• Develop, maintain, and contribute to technical documentation, procedures, knowledge bases, and self-help materials.
• Maintain accurate records of work performed, equipment, configurations, and other relevant technical information.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

Preferred: Associate degree and two or more years of experience supporting technology systems in a multi-platform environment, including macOS, Windows, and iOS.

Relevant education, training, certifications, and experience may be considered in determining an applicant's qualifications.

Industry Certifications Are Preferred, Such As

• Apple Certified Mac Technician (ACMT)
• CompTIA A+
• CompTIA Network+
• Microsoft certifications
• Other relevant technology certifications

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, and other technical documentation. Ability to write reports, business correspondence, work documentation, technical procedures, and process documentation. Ability to effectively present information and respond to questions from managers, staff, students, vendors, and the general public.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and apply a variety of technical instructions furnished in written, oral, diagram, or schedule form. Ability to troubleshoot technical problems, determine appropriate solutions, and make sound decisions based on available information.

Salary/Benefit Information

Group Unaffiliated 2 Position Technology Support Specialist Rate of Pay $55,000.00-$65,000.00/yr dependent on qualification and experience. Salary may be pro-rated based on start date.

Benefits

• Medical
• Dental
• Sick Leave
• 403(b)
• Life
• LTD
• FSA

With inquiries, please contact Steve Halvorson at [e-mail], or 763.600.5060.

Spring Lake Park Schools is an equal opportunity employer. Employment opportunities are provided without regard to sex, race, religion, color, creed, national origin, marital status, age, sexual orientation, disability, or status with regard to public assistance, in accordance with applicable federal and state law.