PC Support Specialist (SSO Division – Location: Irvine, CA)

Parker Hannifin; Irvine (CA); On-site; USD 37,319 - 62,184; Full time

Benefits offered by this job

Comprehensive benefits including medical and dental

401(k) plan with company matching

Paid Time Off

Career development and tuition reimbursement

Job summary

Parker Hannifin in Irvine, California is seeking a Desktop Support Technician responsible for providing technical support to end-users. The role involves diagnosing and resolving technical issues, performing hardware and software repairs, and educating users on efficient system usage.

The ideal candidate will have strong computer repair skills, preferably with a minimum of four years of experience. The position offers competitive pay and comprehensive benefits.

Qualifications

• Minimum four years of directly related experience.
• Ability to handle complex assignments and problem resolution.
• Familiar with local and wide area networks.

Responsibilities

• Provide technical support and training to users.
• Analyze and recommend solutions to improve system efficiency.
• Monitor network performance and resolve issues.

Skills

Technical support

Problem-solving

Customer service

Network troubleshooting

PC hardware/software knowledge

Education

AA or equivalent external training in computer repair

A+ Certification

Bachelor's degree in related field

Tools

Diagnostic software

PC hardware

Job description

Position Summary

Ownership of customer facing role. Provides technical support to increase computer user and system efficiencies. Investigates and resolves computer user support requirements by answering questions about hardware and software. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.

Essential Functions

• Responds to telephone, voice mail, e‑mail, and in‑person requests for assistance from users experiencing problems with hardware, software, networking, or other computer related technologies by answering, evaluating, and prioritizing requests.
• Determines source of malfunction by interviewing users on the telephone or in person to collect information about the problem and leads user through diagnostic procedures to determine source of error. Determines probable cause of problems (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instruct users to perform diagnostic procedures.
• Analyzes functions, applications, and operations and evaluates existing and proposed solutions. Recommends applicable solutions to resolve problems, minimize "down‑time", and/or improve efficiency.
• Establishes PC performance by installing hardware, software, and peripheral components such as monitors, keyboards, printers, and disk drives. Installs hardware and software upgrades.
• Monitors network performance by performing preliminary problem isolation and determination and working with appropriate technical areas/staff to resolve problems.
• Teaches users on effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references. May prepare and give technical presentations on selected topics.
• Evaluates software and hardware by testing ease of use and applicability. Helps improve programs by notifying programmers or appropriate technical areas/staff of problems and recommending changes.
• Improves systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement.
• Provides updates, status, and completion information to users and team leaders by voice mail, e‑mail, or in‑person communication.
• Recognizes and performs preliminary evaluation of ergonomics‑related issues, including workstation setup and furniture configurations, for any team members they contact.
• Logs and tracks calls. Maintains history records, related problem documentation and prepares standard reports.
• Maintains technical knowledge by attending educational workshops and reviewing technical or trade publications.
• Supports the team by accomplishing related results as needed. Work assignments may include cross‑functional or project team responsibilities.
• Collaborates with Group and Corporate Teams on broader software & hardware deployments.
• Leverages technical expertise to serve as the first line of defense against cyber‑security awareness, preparation and problem solving.

Qualifications

Trade school course completion, AA, or equivalent external training in computer repair (i.e. Microsoft Systems Certification) which has provided both theoretical and practical knowledge in the field and demonstrated ability to perform the essential functions of the job typically acquired through four or more years of directly related experience; A+ Certification in personal computer maintenance and repair with continuing practical knowledge in the repair field; or, may have a Bachelor's degree in related field (Computer Science, Mathematics, Engineering, Quantitative Methods, etc.) and no prior directly related experience.

Overtime and Travel

Role requires Desktop Support Technician to work above and beyond the normal schedule on an as needed basis to support end users requiring urgent technical support. Travel will be limited (less than 20%), but it might be necessary to aid users on sites without local IT support.

Knowledge, Skills And Abilities

Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs including networks (local and wide area), office application software packages, email, and PC operating systems. Thorough skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and software concerns. Ability to apply advanced skills in area of specialization. Ability to implement and effectively apply continuous improvement methods. Ability to adapt procedures, techniques, and/or processes to meet special needs. Ability to work on assignments that are complex where considerable judgement and initiative is required in resolving problems and making recommendations. Ability to manage several assignments simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the assignments. Ability to determine methods and procedures on new assignments and provide guidance to other non‑exempt or hourly personnel. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to respond to inquiries and to effectively communicate and present information. Ability to effectively demonstrate team member competencies and participate in goal‑setting, performance feedback, and self‑development activities.

Typical Mental and Physical Demands

While performing the duties of this job, the employee is required to sit. The employee frequently is required to use hands to operate a computer and talk or hear. Regularly required lifting, moving, installation of computers and peripherals weighing up to 50 lbs. Many require crawling and bending to install or work on computer equipment. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once.

(The essential functions have been provided as examples of types of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodation so that qualified employees can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.)

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a U.S. Citizen.

Drug‑Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug‑free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Competitive Compensation

Pay, Benefits, Work Schedule

• Pay Range: $27.09/hr to $45.14/hr
• Participation in Annual Incentive Program

Benefit & Retirement Plans

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined‑contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long‑term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company‑Paid Holidays.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affluent Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission