Technology Support Specialist

Park Tudor; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Park Tudor School in Indianapolis, IN is seeking a Technology Support Specialist to assist students, faculty, staff and parents with technical needs. You will provide prompt, face-to-face, email, and phone support and help maintain devices and classroom AV equipment.

The ideal candidate has 1–3 years of end-user technology experience, strong troubleshooting across Windows, Mac, ChromeOS and iOS, and a collaborative, student-centered approach. Some evenings or weekend events may be required.

Qualifications

• Customer Service Champion: Cordial, approachable, and empathetic, with a deep commitment to helping others regardless of their technical skill level.
• Calm & Adaptable: Possesses a mature, positive attitude and excel at prioritizing tasks in an environment with frequent interruptions.
• Student-Centered Mindset: Passionate about learning and dedicated to creating a supportive environment for students and educators.
• Collaborative & Professional: Work seamlessly with diverse teams, maintain high integrity, and communicate effectively across all age groups and departments.

Responsibilities

• Provide prompt, patient, face-to-face, email, and phone tech support. Troubleshoot issues calmly during classroom interruptions to minimize disruptions to learning.
• Configure, deploy, and maintain school devices (laptops, Chromebooks, tablets, iPads, printers, and phones) and assist with classroom and event audio/visual setup.
• Log, track, and document support requests using our helpdesk ticketing system, while helping maintain accurate records of school hardware and software inventory.
• Work closely with other members of the technology department team to support classroom tech needs, implement best practices, and contribute to the school's overall technology vision.
• Assist with routine system updates, basic network support, security awareness, and equipment lifecycle management as needed. Perform other duties as assigned.

Skills

Customer Service

Calm & Adaptable

Student-Centered Mindset

Collaborative & Professional

Education

Bachelor’s degree or equivalent

Tools

Windows

Mac

Chrome OS

iOS

MS Office/Google Workspace

Job description

Park Tudor is an independent school in Indianapolis, Indiana that takes pride in upholding a tradition of academic excellence that began in 1902. Park Tudor provides an exceptional learning environment for children ages 3 through grade 12 where students are encouraged to explore opportunities, exceed expectations, and expand possibilities. Small class sizes, a safe and caring atmosphere, and numerous extracurricular activities that include the arts and athletics, ensure that each child at Park Tudor receives a unique educational experience catered to their individual passions.

Mission Statement

Empowering students to thrive in heart and mind through exceptional academics and extraordinary experiences in a community where every student belongs.

Vision Statement

Developing students who learn and live with purpose.

Core Values

• Courage
• Compassion
• Creativity

Position Purpose

The Technology Support Specialist is a year-round position responsible for providing technical support to students, faculty, staff, and parents. Reporting to the Director of Technology, the ideal candidate is approachable, reliable, problem-solver who communicates well and thrives in a busy school environment.

• User Support & Customer Service: Provide prompt, patient, face-to-face, email, and phone tech support. Troubleshoot issues calmly during classroom interruptions to minimize disruptions to learning.
• Device & AV Maintenance: Configure, deploy, and maintain school devices (laptops, Chromebooks, tablets, iPads, printers, and phones) and assist with classroom and event audio/visual setup.
• Ticket & Inventory Management: Log, track, and document support requests using our helpdesk ticketing system, while helping maintain accurate records of school hardware and software inventory.
• Team Collaboration: Work closely with other members of the technology department team to support classroom tech needs, implement best practices, and contribute to the school's overall technology vision.
• General IT Support: Assist with routine system updates, basic network support, security awareness, and equipment lifecycle management as needed. Perform other duties as assigned.

Qualification Requirements

• Customer Service Champion: Cordial, approachable, and empathetic, with a deep commitment to helping others regardless of their technical skill level.
• Calm & Adaptable: Possesses a mature, positive attitude and excel at prioritizing tasks in an environment with frequent interruptions.
• Student-Centered Mindset: Passionate about learning and dedicated to creating a supportive, positive environment for students and educators.
• Collaborative & Professional: Work seamlessly with diverse teams, maintain high integrity, and communicate effectively across all age groups and departments.

Technical & Job Requirements

• Education: Bachelor’s degree or equivalent practical experience preferred.
• 1–3 years of experience in end-user technology support, help desk, or educational support roles.
• Strong troubleshooting skills with standard hardware and software (Windows, Mac, Chrome OS, iOS, MS Office/Google Workspace).
• Familiarity with or willingness to learn basic AV equipment and network fundamentals.
• Ability to lift up to 25 lbs and move equipment carts as needed.
• Willingness to occasionally support evening or weekend school events when necessary.

Park Tudor School is an Equal Opportunity Employer. Candidates who would contribute to the diversity of our community are strongly encouraged to apply. For more information about Park Tudor School, please visit www.parktudor.org .