IT Support Specialist

American Heritage Schools - Broward Campus; Delray Beach (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free tuition for employees’ children

50% Summer Education discounts

Free Summer Day Camp for children

Free early/after-care for children

Yearly bonuses

401K with employer match

Health, Dental, Vision insurance

Supplemental Insurance plans

Pet Insurance

Disability insurance (short & long)

Job summary

American Heritage Schools is seeking an IT Support Specialist for the Palm Beach campus. This in-person, on-site role supports Mac OSX and Windows desktops, printers, projectors, iPads, and related equipment, while handling helpdesk requests and maintaining security and backups.

The role requires strong customer service, cross‑platform knowledge, and the ability to work evenings or weekends as needed. Bachelor or higher is not required, but ASE/AS is preferred, with 3–5 years of relevant

Qualifications

• Associate of Science preferred.
• Proficient with macOS, iOS, iPadOS, Linux and Windows; cross‑platform integration.
• Printer support experience with drivers and configuration.
• Imaging concepts, imaging software, and MDM knowledge.
• Working knowledge of TCP/IP, DHCP, DNS, and LDAP.

Responsibilities

• Install, maintain, and administer Macs, Windows PCs, printers and related peripherals.
• Troubleshoot hardware, software, and connectivity issues.
• Install and maintain network printers and drivers.
• Configure and maintain Apple desktops, networks, cabling, and AV equipment.
• Inventory and assist in purchasing computer equipment.
• Manage backups and badge/terminal systems.
• Respond to helpdesk tickets and provide timely user support.
• Perform software development, installation, and upgrades as needed.
• Create desktop images using MDM and imaging tools.

Skills

MacOS

Windows

iOS/iPadOS

Networking

Printer support

MDM

Imaging

Troubleshooting

Customer service

Documentation

Education

Associate of Science

Tools

MDM

Imaging software

Printer drivers

LDAP

Job description

American Heritage Schools is building a talent pipeline for future opportunities within the IT Department at our Palm Beach campus. While this is not an immediate opening, we invite interested candidates to submit their qualifications for upcoming positions. This is an in-person, on-site role.

Benefits Include

• 100% free tuition for all employees’ eligible children *
• 50% discount for Summer Education for employees’ eligible children
• Free Summer Day Camp for employees’ eligible children while working over the summer.
• Free early care & after-care for employees’ eligible children while working
• Yearly bonuses
• 401K with partial employer match after a year of employment
• Health, Dental, and Vision insurance
• Supplemental Insurance plans available
• Pet Insurance options
• Short-term & Long-term Disability options
• Life Insurance at no cost to the employee
• Affordable Company housing when available
• Free Continuing Education available
• * This benefit is based on space availability and child acceptance to the school.

Position Overview

The IT Support Specialist troubleshoots, maintains, and administers Apple Macintosh computing environment, including computer hardware, systems software, applications software, and all configurations.

Primary Duties & Responsibilities

• Install, maintain, and administer all (Mac OSX and Windows) desktops, laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, payroll clock system, copy machine database, bus security hard drives, and other peripherals.
• Troubleshoots and resolves desktop support issues relating to hardware, software, and connectivity.
• Installs network printers and drivers as well as troubleshoots, maintains, and resolves printer-related issues.
• Install, configure, and maintain Apple desktop, ethernet networks, network cabling, peripherals, interactive projectors, video conference camera, classroom audio system, TV, and other related equipment.
• Inventory and assist in purchasing all computer-related equipment (i.e., iMacs, printers & ink, classroom audio system, document cameras, interactive projector, etc.).
• Manage and maintain backups for the desktop.
• Manage and maintain the identification system using badging software on HP desktop and badge printer.
• Respond and complete all helpdesk tickets, e-mail, voicemail, radio, and verbal requests throughout the day as needed by prioritizing and maintaining the best customer service possible.
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
  • Work on tickets to resolve customer issues.
• Perform and/or oversee software and application development, installation, and upgrades.
• Create and test desktop images using MDM and/or imaging software.
  • Ensure timely user notification of maintenance requirements and effects on system availability.

Secondary Duties & Responsibilities

• Monitors and troubleshoots DHCP, DNS, and various other network services under the supervision of Systems Administrator, Network Administrator, and/or IT Director.
• Assists Systems and Network Administrators with troubleshooting connectivity issues on LAN segments and internet connectivity throughout the network.
• Collaborate on and implement projects independently or with other IT staff.
• Document desktop problems and resolutions for future reference.
• Assist personnel of other departments as a computer resource.
  • Provide basic instructions and guidance to all staff (either individual or groups) in software, peripherals, A/V aides, and/or hardware
• Be a backup person to Systems and Network Administrators.
• Serve as a backup to your teammates in the Information Technology (IT) Department as the need arises.
• Attend relevant conferences, webinars, lectures, and seminars to ensure continuous development in the field.
• Organize and keep up-to-date with all paperwork, filing, and database updates.
• Other duties as assigned.

Qualifications/Education/Experience

• Associate of Science preferred.
• 3-5 years of relevant IT work experience is preferred.
• Extensive knowledge and experience supporting macOS / iOS / iPadOS/ Linux / Windows; software and hardware for the desktop environment; cross-platform integration issues.
• Experience with printer support including driver installation, setup, and configuration, as well as, basic maintenance.
• Familiarity with imaging concepts, imaging software, and MDM.
• Working knowledge and experience with TCP/IP, DHCP, DNS, and LDAP.

Skills & Abilities

• Able to work effectively with colleagues throughout the organization.
• Sharp analytical abilities and proven problem-solving skills.
• Strong sense of ownership, urgency, and drive.
• Must have strong customer service and organization skills.
• Excellent written and verbal communication skills.
• Must be able to pass a background check.

WORK ENVIRONMENT

• Office setting
• Tending to technical needs across campus physically and virtually

Physical Requirements

• Ability to walk to other locations on campus
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50lbs, stoop, climb ladders, and bend

Other

• Responsibilities may require evening, weekend, and/or holiday work in response to the needs of the systems being supported.

Employee understands that other tasks or duties may be added or assigned from time to time, in the discretion of the administration. The School reserves the right to modify, change, or amend this job description at any time. This is not a contract of employment. If you are employed under a contract with the School, you should refer to your contract regarding specific terms outlined therein concerning the duration of your employment. This job description supplements your duties and responsibilities. This job description does not alter your “at-will” status.

AHS is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer.