Technology Support Specialist

Sylvania; Forest Lake (MN); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Lakes International Language Academy (LILA) in Minnesota is seeking a Technology Support Specialist to provide Tier 1 helpdesk support for on-site and remote staff, students and families. You will maintain devices, deploy OS updates, and assist in implementing new technology across district facilities.

The role requires an associate degree in IT or equivalent work experience, knowledge of Google Workspace, and strong cybersecurity and network troubleshooting skills.

Qualifications

• High School Diploma or GED.
• Associate's degree in IT or 2+ years of equivalent work experience.
• Desired: CompTIA A+ or other IT certification.
• Pass a background check.
• Experience with Google Workspace Administration.
• Helpdesk support in macOS, iOS, ChromeOS, Windows.
• Knowledge of cybersecurity best practices.
• Network configuration, maintenance, troubleshooting.

Responsibilities

• Provide Tier 1 helpdesk support on-site and remote staff, students, and families.
• Maintain equipment by deploying OS upgrades and patches.
• Assist in the implementation of new technology and information systems.
• Assist in district assessment setup and troubleshooting.
• Support technology infrastructure: LAN, WLAN, Security, Data Storage, Video Systems, Access Control.
• Assist in asset tracking and inventory control.
• Work with limited supervision and manage time effectively.
• Communicate with non-technical as well as technical personnel.
• Be adaptable to schedule changes and multiple site needs.
• Perform other duties as assigned by supervisor.
• Maintain high attention to detail.

Skills

Google Workspace Administration

Helpdesk support (multi-OS)

Cybersecurity best practices

Network configuration & Troubleshoot

Remote & on-site support

Time management

Communication with non-technical users

Education

Associate's degree in IT or related field

High School Diploma or GED

2+ years equivalent work experience

Job description

Technology Support Specialist

Full-time; Monday - Friday; Days; Non-Exempt Position

Salary Range: $40,000-$50,000

Objective/Summary:

Performs duties necessary for the daily maintenance, support and operations of computers and other technologiesthroughout the district, to assist the Director of Information Technology.

Qualifications:

• -High School Diploma or GED
• -An Associate's degree in an IT related program (Computer Science, Systems Administration, or other); or a minimum of 2 years equivalent work experience.
• -Desired: CompTIA A+ or other IT industry certification.
• -Pass a background check
• -Experience with Google Workspace Administration
• -Helpdesk support experience in a mixed macOS, iOS, ChromeBook, and Windows environment.
• -Strong knowledge of Cybersecurity best practices and threat response.
• -Network configuration, maintenance, and troubleshooting experience.

Essential Functions:

• -Provide Tier 1 helpdesk support to on-site and remotestaff, students, and families.
• -Maintain equipment by deploying OS upgrades and patches to keep devices current, secure, and running with optimal uptime.
• -Assist in the implementation of new technology and information systems.
• -Assist in district assessment setup and troubleshooting.
• -Supports technology infrastructure, including: LAN, WLAN, Security, Data Storage, Video Systems, Access Control, Environmental Controls, etc.
• -Assist in asset tracking and inventory control.
• -Ability to be self-directed and work effectively with limited supervision.
• -Effective time-management skills with good organizational abilities.
• -Human relations skills including the ability to work effectively with non-technical as well as technical individuals.
• -Willingness to drive personal growth and expand knowledge of technology and trends.
• -Understand compliance requirements related to the school district (for example: FERPA, COPPA, HIPPA, etc.)
• -Adapt to schedule changes and multiple site needs.
• -Perform other duties as assigned by the supervisor.
• -Strong attention to detail

Physical Requirements:

This position requires vocal communication, hearing, climbing, balancing, stooping, kneeling, reaching, standing, walking, sitting, pushing, pulling, use of hands to grasp and feel, and vision abilities including close, distance, and adjusting focus. Lifting/moving required frequently up to 25 pounds and occasionally up to 40 pounds or more.Occasionally work from a tall ladder and scissor lift. Work occasionally requires exposure to bloodborne pathogens and is generally in a moderately noisy location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About LILA:

Lakes International Language Academy (LILA) opened in 2004. Today, with over 1,400 students enrolled and planned growth to over 1,500 enrolled students, LILA offers an educational opportunity that merges Spanish or Mandarin Chinese language immersion instruction with an accredited International Baccalaureate (IB) Primary Years Programme curriculum for Preschool through 5th grade, an IB Middle Years Programme (6th- and 10th-grades), and the IB Diploma Programme for grades 11-12.