IT Specialist I

Lakeside School; Seattle (WA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Retirement plan

Life/Disability insurance

Employee Assistance Program

Flexible spending accounts

Free lunch

Free parking

Transit benefits

Housing assistance

Discounts and perks

Job summary

Lakeside School in Seattle is seeking an IT Specialist I to join the Technology Department in an early-career, apprenticeship-style role. You will provide frontline help desk support to students, faculty, and staff, and gain hands-on experience with device deployment, troubleshooting, and project collaboration.

Under mentorship, you will develop skills across IT operations, systems administration, cybersecurity, networking, and infrastructure support, with increasing responsibility over time.

Qualifications

• Currently enrolled in or recently graduated in an IT-related program.
• Previous help desk or technical support experience preferred but not required.

Responsibilities

• Help Desk & End-User Support: Respond promptly to end-user requests for technical assistance.
• Technology Operations & Projects: Assist with device deployment, system configuration, and routine maintenance.
• Professional Growth & Development: Participate in mentorship and ongoing skills development.

Skills

Customer service

Troubleshooting

AI-assisted troubleshooting

Organization

Time management

Willingness to learn

IT basics

Education

IT degree program or related

Job description

Job Summary

The IT Specialist I is an early-career, developmental role within the Technology Department. This position provides frontline technical support to students, faculty, and staff while participating in structured mentorship and hands-on learning across core IT operations. Under the supervision of the Operations Support Specialist, the IT Specialist I will gain practical experience in help desk operations, troubleshooting, device deployment, and technology project collaboration. The role is designed as a structured apprenticeship, with increasing responsibility and autonomy over time. Based on demonstrated aptitude, performance, and organizational priorities, the IT Specialist I may have the opportunity to contribute to project-based work aligned with their academic focus or professional interests (e.g., systems administration, cybersecurity, networking, infrastructure support, or educational technology initiatives). This position is well-suited for candidates in the early stages of their technology careers and may serve as a pathway to future advancement within the department, depending on performance and institutional needs.

Lakeside: Fast Facts

Duties and Responsibilities

• 1. Help Desk & End-User Support Respond promptly to end-user requests for technical assistance. Troubleshoot hardware, software, network, and account-related issues. Document help desk activity accurately within the ticketing system. Escalate complex issues appropriately while maintaining communication with users. Progressively assume responsibility for ticket resolution from intake through completion.
• 2. Technology Operations & Projects Assist with device deployment, system configuration, and routine maintenance tasks. Support technology initiatives and departmental projects as assigned. Collaborate with members of the Technology Department to improve service delivery and user experience. Contribute to documentation and process improvement efforts.
• 3. Professional Growth & Development Participate in mentorship and ongoing skills development under the guidance of the Operations Support Specialist. Engage in professional learning opportunities relevant to IT operations. As appropriate, contribute to focused project work aligned with academic coursework or professional interests.

Qualifications

• Strong customer service and communication skills.
• Ability to troubleshoot common hardware and software issues.
• Ability to thoughtfully use artificial intelligence tools to assist with troubleshooting, research, and workflow efficiency is preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Enthusiasm for learning and developing technical skills in a collaborative environment.
• Foundational knowledge of IT systems, networking concepts, or cybersecurity principles is preferred but not required.

Education and Experience

• Currently enrolled in or recently graduated from a college or university program related to information technology, computer science, information systems, or a related field.
• Previous experience in a help desk, technical support, or customer service role is preferred but not required.

Additional Information

• Collaborate with the Technology Department and other campus stakeholders.
• Attend relevant meetings and professional development opportunities.
• Evening work may occasionally be required.
• Other duties as assigned.

Physical Requirements

This position may require lifting objects up to 50 pounds and moving throughout campus to provide in-person technical support.

Compensation and Benefits

Salary Range: $59,886 - $65,275 (non-exempt, salary) based upon experience and education. Lakeside School is committed to attracting and retaining outstanding candidates and provides a competitive compensation package. Lakeside School offers a competitive compensation package and a comprehensive set of benefits, including:

• Employer-paid medical, dental, and vision insurance (based on FTE)
• Dependent medical and vision subsidy
• Retirement with generous employer contribution
• Life/disability insurance
• Employee Assistance Program
• Flexible spending accounts
• Free lunch
• Free parking
• Bus/bike benefits
• Housing assistance program
• Reduced facility rentals
• Employee Discount Program
• Computer loan program
• Paid holidays and vacation
• Use of school library and gymnasium
• Mentoring
• Professional Development

Application Process

Interested candidates should submit a cover letter, resume, and at least 3 references via Lakeside’s online application system. The position will remain open until filled.

Working at Lakeside

Lakeside School is committed to sustaining a community in which individuals from diverse cultures and backgrounds teach, learn, and thrive together. To learn more about working at Lakeside—including professional development, mentoring, benefits, and opportunities for involvement—please visit the Careers page on the Lakeside School website.