Technology Support Specialist

Young World Physical Education; Cambridge (MA); On-site; USD 51,000 - 68,000; Full time

Job summary

Shore Educational Collaborative is seeking a Technology Support Specialist to provide on-site IT support across multiple campuses. You will manage devices, AV/telecom systems, and identity provisioning while handling tickets and coordinating with vendors.

Ideal candidates have experience in school IT, familiarity with Windows and iOS, and strong communication skills. Travel between campuses is required; the role is on-site with occasional after-hours duties.

Qualifications

• Experience in IT support, ideally within a school or multi-site organization.
• Familiarity with supporting Windows, iOS, and mobile devices.
• Working knowledge of AV and telecom equipment and support procedures.
• Understanding of identity and device management tools and systems.
• Experience maintaining IT inventory or asset management systems.
• Strong communication, organizational and problem-solving skills.
• Willingness and ability to travel between campuses as needed.

Responsibilities

• Device, Identity, and Inventory Management: register and manage devices using MDM and endpoint tools; manage user provisioning and lifecycle.
• Technical Support: provide day-to-day support for end-user devices (macOS, Windows, iOS) and troubleshoot issues.
• Ticketing: respond to support requests using the organization’s system and document actions.
• AV & Telecom: set up and maintain AV systems and support VoIP and mobile devices.
• User Support: troubleshoot remotely and in person; track equipment check-outs and returns.
• Vendor & Procurement: coordinate with IT vendors for purchasing, licensing, and service contracts.

Skills

IT support

Windows

iOS & mobile devices

AV & telecom equipment

Identity & device management

IT inventory/asset management

clear communication

travel between campuses

Tools

MDM platforms

Active Directory

Google Admin

Zendesk

Datto

Job description

Shore Educational Collaborative Cambridge - School - Cambridge, Massachusetts Open in Google Maps

Technology Support Specialist

Shore Educational Collaborative Cambridge - School - Cambridge, Massachusetts Open in Google Maps

This job is also posted in Shore Educational Collaborative

Job Details

Job ID: 5882741

Application Deadline: Posted until filled

Posted: Aug 12, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

The Technology Support Specialist provides technology support for a wide range of technologies used in both academic and administrative settings. Responsibilities include setup, management, and troubleshooting of hardware (computers, mobile devices, printers, projectors), software, audio/visual systems, and telecom equipment. The technician also manages Identity and device registration systems, maintains IT inventory, supports users through a help desk ticketing system, and interacts with vendors for hardware, software, and service needs.

• Device, Identity, and Inventory Management
  • Register and manage devices using Mobile Device Management (MDM) and endpoint tools.
  • Manage user provisioning, access, and deactivation in identity management systems.
  • Participate in relevant employee on/off boarding tasks.
  • Maintain accurate records of IT equipment inventory, including device assignment, condition, and lifecycle to ensure devices are updated and compliant.
• Technical Support (Computing, Telecom, and Audio-visual)
  • Provide day-to-day technical support for end-user devices including desktops, laptops, iPads, and mobile phones (macOS, Windows, iOS).
  • Troubleshoot hardware, software, and connectivity issues.
  • Respond to support requests using the organization’s ticketing system, ensuring timely and effective resolution.
  • Support Telecom systems including VoIP and mobile devices.
  • Set up and maintain AV systems including projectors, screens, microphones, speakers, and video conferencing tools, as needed,
  • Provide AV support for classes, events, and meetings, as needed.
• User Support
  • Troubleshoot employees with hardware and software, both in person and remotely.
  • Respond to technical issues clearly and efficiently while documenting support actions in the ticketing system.
  • Track and process equipment check-outs and returns across campuses.
• Vendor & Procurement Support
  • Coordinate with IT vendors for purchasing, licensing, repairs, and service contracts.
  • Assist in evaluating hardware and software solutions for compatibility and performance.
  • Monitor and report on warranty and support agreements
• Collaboration
  • Escalate unresolved issues to appropriate support teams (networking, systems administration, etc.).
  • Assist with IT projects, office moves, and system rollouts.
  • Create/maintain positive work relationships with colleagues, vendors, etc..

Required Skills & Qualifications:

• Experience in IT support, ideally within a school or multi-site organization.
• Familiarity with supporting Windows, iOS, and mobile devices.
• Working knowledge of AV and telecom equipment and support procedures.
• Understanding of identity and device management tools and systems.
• Experience maintaining IT inventory or asset management systems.
• Strong communication, organizational and problem-solving skills.
• Professional and positive approach to providing assistance to other employees.
• Willingness and ability to travel between campuses as needed.

Preferred Qualifications:

• Experience with MDM platforms (e.g., Apple School Manager, Jamf, Intune).
• Basic understanding of networking (wired and wireless).
• Experience with Identity Management (e.g. Active Directory, Google Admin, etc.).
• Experience working with IT vendors or procurement processes.
• Familiarity with help desk ticketing systems (e.g., Zendesk, Datto, etc.).

Work Environment:

• On-site role supporting multiple locations. Personal car required with mileage reimbursement.
• May require lifting/moving equipment (up to 40 lbs).
• Occasional after-hours support for events, maintenance, or special projects may be required.

Reports to: Director of IT

Monday - Friday 8:00am - 4:00pm

Position Type: Full-Time

Salary: $51,000 to $68,000 Per Year

Job Categories:

Administration > Technology

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Joanne Semenza
• 201 Crescent Avenue
• Chelsea, Massachusetts 02150
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]

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