Technology Support Specialist

Apt; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology company in Alabama is seeking a Technology Support Specialist to provide frontline diagnostics and support for computer systems. The ideal candidate will have formal education in Computer Science or a related IT field and excellent communication skills. Responsibilities include maintaining compliance with federal regulations and delivering outstanding customer service. This full-time position requires a commitment to work varied schedules including nights and weekends.

Qualifications

• Ability to apply excellent customer service skills.
• Ability to work nights, weekends, and holidays as part of a rotating shift.
• Critical thinking/problem-solving abilities.

Responsibilities

• Provide frontline computer systems and application diagnostics and support.
• Communicate effectively with customers and support personnel.
• Meet federal regulatory compliance requirements.

Skills

Interpersonal skills

Customer service skills

Critical thinking/problem-solving

Ability to multitask

Excellent communication

Education

Formal education in Computer Science or related IT field

Tools

Windows operating systems

AIX or UNIX based operating systems

Distributed computer networks

Job description

Join to apply for the Technology Support Specialist role at Apt

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.

Education & Experience Requirements

Formal education in Computer Science or related IT field or equivalent experience is required.

Knowledge, Skills & Abilities

• Excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team‑oriented and sometimes stressful environment.
• Ability to apply excellent customer service skills.
• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes‑Oxley and other federal regulatory compliance requirements.
• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
• Ability to follow and properly apply both Change Management processes and knowledge‑based procedures.
• Working knowledge of Windows based operating systems preferred.
• Working knowledge of AIX or other UNIX based operating systems preferred.
• Working knowledge of distributed computer networks is a plus.
• Ability to build and maintain relationships with key customers.
• Ability to work nights, weekends, and holidays as part of a rotating shift.
• Critical thinking/problem‑solving abilities.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology
• Utilities

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Medical insurance, Vision insurance, 401(k) available.