Technology Support Representative

Carlsbad Municipal Schools; Carlsbad (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

A local educational institution in California seeks a support individual to assist with the installation, maintenance, and management of its hardware, software, network, and audio-visual systems. The ideal candidate will have a high school diploma and relevant IT certifications or coursework. Experience in hardware and software installation and familiarity with training adults are preferred. This role collaborates closely with technology supervisors to enhance the educational environment.

Qualifications

• High school diploma required; associates in IT advantageous.
• 10 hours of post-secondary coursework in technology required.
• Experience in hardware and software installation preferred.
• Substitutions allowed for degree/certifications per Director of Technology discretion.

Responsibilities

• Assist the Director of Technology and Technical Support Supervisor.
• Manage installation and maintenance of hardware and software.
• Support the Team with audio-visual systems.
• Follow directives of the Director of Technology and the Technical Support Supervisor.

Skills

Hardware support

Software installation

Training adults

Education

High School Diploma

Associates degree in Computer Science

Certifications (A+, Network+, Security+, CCNA)

Certifications such as A+, Network+, Security+, CCNA

Job description

Date Posted: 3/19/2026

MINIMUM QUALIFICATIONS:

• High School Diploma
• Associates degree in Computer Science, Information Technology, or similar discipline would be advantageous.
• 10 hours of post‑secondary coursework, preferably in technology or a related field required.
• Any of the following nationally recognized certifications may be used in lieu of degree at the Director of Technologies discretion (A+, Network+, Security+, CCNA, or similar certification).
• One year of related experience can substitute for the required 10 hours at the Director of Technologies discretion.
• One year of experience working with hardware and software installation, repair and support.
• Experience working with training adults preferred.
• Such alternatives to the above qualifications as the Director of Technology may find appropriate and acceptable.

Supervisor: Technical Support Supervisor and the Director of Technology

JOB GOAL: Effectively use resources to assist the Director of Technology, Technical Support Supervisor, Systems Engineers, Network Engineers, and Digital Media Engineers in the installation, maintenance, and management of the Carlsbad Municipal Schools Districts hardware, software, network systems, and Audio‑Visual systems.