Technology Support Lead: Production & Incident Leader

JPMorganChase; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorganChase seeks a Technology Support Lead to guide teams responsible for maintaining production services and ensuring stability. You will oversee day-to-day operations, identify and troubleshoot issues, and coordinate incident response to restore services quickly.

Leverage ITIL practices, cloud and on‑prem experience, and strong scripting in Java or Python to drive reliability and performance across complex technology platforms.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• AppDynamics, Dynatrace, Splunk, Elasticsearch, Grafana
• Coding/Scripting – Java or Python

Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Skills

Troubleshooting

Observability / Monitoring

ITIL practices

Java / Python scripting

Tools

AppDynamics

Dynatrace

Splunk

Elasticsearch

Grafana

Job description

JPMorganChase seeks a Technology Support Lead to guide teams responsible for maintaining production services and ensuring stability. You will oversee day-to-day operations, identify and troubleshoot issues, and coordinate incident response to restore services quickly.

Leverage ITIL practices, cloud and on‑prem experience, and strong scripting in Java or Python to drive reliability and performance across complex technology platforms.