IT Support Specialist II — Customer Tech Lead

Socket.dev; Town of Brighton (NY); On-site; USD 61,000 - 85,000; Full time

Job summary

The University of Rochester is seeking a technical lead to provide hardware and application support for a department in Brighton, NY. You will troubleshoot, document, and coordinate with IT teams to deliver reliable technology services.

Responsibilities include project management during upgrades, managing applications, and training end users. A High School diploma with 5 years' experience is required; an Associate's degree is preferred.

Qualifications

• High School diploma or equivalent and 5 years of relevant experience.
• Associate's degree preferred.
• Or equivalent combination of education and experience.

Responsibilities

• Provides technology support for faculty and staff, including setup, configuration, and technology management.
• Assists with application and hardware project management during upgrades, relocations, and deployment of new technology solutions.
• Works with IT to deliver solutions that meet documented business needs, serves as the primary coordination point.
• Acts as application owner for applications, troubleshoots issues, updates, and documents.
• Maintains documentation of approved designs and tests new technology.

Skills

PC/Windows

Mac/iOS

LAN/WAN

Customer service

Teamwork

Multi-tasking

Problem solving

LiteTouch

Project management

Education

High School diploma or equivalent

Associate's degree preferred

Equivalent combination

Job description

The University of Rochester is seeking a technical lead to provide hardware and application support for a department in Brighton, NY. You will troubleshoot, document, and coordinate with IT teams to deliver reliable technology services.

Responsibilities include project management during upgrades, managing applications, and training end users. A High School diploma with 5 years' experience is required; an Associate's degree is preferred.