Technology Support III

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorganChase is seeking a Technology Support III to manage a complex suite of applications used by the Securities Services division. You will resolve production issues on Linux/RDBMS platforms and support on-premises and AWS deployments.

The role requires familiarity with monitoring tools such as Splunk, AppDynamics, Dynatrace, Grafana, and Datadog, plus schedulers like Control-M or AutoSys. Collaboration with development and infrastructure teams is essential.

Qualifications

• Experience with Linux, AWS and relational databases in production environments.
• Proficient in Python or shell scripting to automate tasks.
• Familiar with RDBMS such as Oracle or MS-SQL and monitoring/observability tools.

Responsibilities

• Resolve user and production issues on the Production instance.
• Maintain Linux/RDBMS based apps on On-Prem and AWS platforms.
• Monitor batch jobs scheduled with Control-M or AutoSys.
• Use monitoring tools (Geneos, Splunk, Datadog, Dynatrace) to ensure performance and reliability.
• Coordinate deployments into Production and support release management.
• Develop domain knowledge and share it with the team and partners.
• Lead major production incidents with cross-team collaboration.
• Improve system quality and service to increase business value.
• Adopt a DevOps mindset to build, evolve, and operate scalable systems.
• Manage relationships with operational users and technology teams; participate in weekly service reviews.

Skills

Linux

AWS

RDBMS

Python/Shell scripting

Control-M/AutoSys

Monitoring tools

Tools

Splunk

AppDynamics

Dynatrace

Grafana

Datadog

Geneos

Job description

We are looking for an individual who is well versed with the Application Support functions. This position is for supporting the suite of applications used by our Securities Services division.

As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will support a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.

Job responsibilities:

• The resolution of all user and technology issues on the Production instance.
• The support and maintenance of the various Linux RDBMS based applications on On-Prem and AWS platform.
• Monitor and troubleshoot the batch jobs that are scheduled in Control-M or AutoSys.
• Monitoring tools such as Geneos - For the application infrastructure & secure file transmissions of the financially sensitive data within the JPMorgan environment and to external clients.
• Coordination and execution of all software deployments into Production environment.
• Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
• Liaising with application development and infrastructure teams targeting on-going development, production activity and release management
• Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues
• Pro-actively improving the quality of systems and service, and increase business value
• Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale
• Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas

Required qualifications, capabilities, and skills:

• Experience supporting Linux, AWS and RDBMS based applications.
• Python or Shell Scripting
• RDBMS – Oracle or MS-SQL
• Application Performance monitoring tools : Splunk, AppDynamic, Dynatrace, Grafana or Datadog
• Schedulers - Control-M or AutoSys
• Monitoring - Geneos or similar tool

Preferred Qualifications, Skills, and Capabilities:

• AWS Certification(s)
• ITIL Certification