Technology Support III

Next Frontier Capital; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Application Support Associate to manage a complex, interlinked suite of Production applications in the Securities Services domain.

This role emphasizes troubleshooting, deployment coordination, and proactive system improvements in a cloud-based Linux environment. The ideal candidate will own production incidents, collaborate with development and infrastructure teams, and ensure reliable, secure data flows.

Qualifications

• Proficiency with Linux environments and cloud platforms.
• Experience with RDBMS (Oracle/MS-SQL).
• Scripting in Python or shell for automation and troubleshooting.
• Experience with application performance monitoring tools such as Splunk, AppDynamics, Dynatrace, Grafana or Datadog.
• Familiarity with schedulers Control-M and Autosys.
• Ability to own major production incidents and coordinate remediation.

Responsibilities

• Resolve user and technology issues on the Production instance.
• Support and maintain Linux/Java RDBMS based apps on cloud platform.
• Monitor and troubleshoot batch jobs scheduled in Control-M/Autosys.
• Use Geneos for application infrastructure monitoring and secure data transmissions.
• Coordinate deployments to Production and share knowledge with team/global partners.
• Lead incident ownership and drive recovery with cross-functional teams.
• Improve system quality and deliver rapid change with DevOps mindset.

Skills

Linux

AWS

RDBMS

Python/Shell scripting

Geneos Monitoring

Tools

Splunk

AppDynamics

Dynatrace

Grafana

Datadog

Control-M

Autosys

Job description

We are looking for an individual who is well versed with the Application Support functions. This position is for supporting the suite of applications used by our Securities Services division.
This is a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.

Required Skills

• On a day to day basis Application Support analyst will be responsible for:
• The resolution of all user and technology issues on the Production instance.
• The support and maintenance of the various Linux/Java RDBMS based applications on cloud platform.
• Monitor and troubleshoot the batch jobs that are scheduled in Control-M/Autosys.
• Geneos Monitoring - For the application infrastructure & secure file transmissions of the financially sensitive data within the JPMorgan environment and to external clients.
• Coordination and execution of all software deployments into Production environment.
  Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
• Liaising with application development and infrastructure teams targeting on-going development, production activity and release management
• Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues
• Pro-actively improving the quality of systems and service, and increase business value
• Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale
  Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas

Preferred Skills

• Experience supporting Linux, AWS and RDBMS based applications.
• Python/Shell Scripting
• RDBMS - Oracle/MS-SQL
• Application Performance monitoring tools : Splunk/AppDynamic/Dynatrace/Grafana/Datadog
• Schedulers - Control-M / Autosys
• Monitoring - Geneos or similar tool

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Application Support Associate with strong troubleshooting & automation skills