Technology Support & Digital Operations Specialist

Meta Care; Clearwater (FL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Meta Care is seeking a Technology Support & Digital Operations Specialist in the Clearwater/ Tampa Bay area. The role is hybrid (in office 3 days a week) and full-time, supporting the organization’s IT needs and digital operations across the US.

You will handle Windows/M365 issues, manage MFA enrollment, and assist with onboarding/offboarding, Microsoft 365 configuration, and basic video content support. This role supports leadership and coordinates with the Senior Systems Administrator.

Qualifications

• 1–3+ years of IT support or help-desk experience.
• Strong working knowledge of Windows and Microsoft 365 applications.
• Familiarity with Outlook, Teams and OneDrive; MFA administration.

Responsibilities

• Serve as the first point of contact for routine employee technology issues.
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, OneDrive, printers, browsers, and related apps.
• Assist with password resets, MFA enrollment, and account lockouts.

Skills

Windows

Microsoft 365

Outlook

Teams

OneDrive

MFA/Authenticator

Tools

Splashtop

NUSO

RingCentral

Azure AD/Microsoft Entra ID

Job description

We will not respond to your application if you are not in the Clearwater/Tampa Bay area

Meta Care — Technology Support & Digital Operations Specialist

• Location: [Hybrid / In Office 3-days a week]
• Employment Type: Full-Time
• Salary Range: depending on experience
• Reports To: Senior Systems Administrator / CTO-CIO

IT Support & Help Desk

• Serve as the first point of contact for routine employee technology issues
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, OneDrive, browsers, printers, peripherals, cameras, microphones, and related applications
• Assist employees with password resets, account lockouts, MFA and Microsoft Authenticator
• Resolve common workstations, connectivity, software, and user-access problems
• Escalate advanced infrastructure, networking, security, or server issues to the Senior Systems Administrator
• Document support issues and resolutions through Meta Care's IT ticketing system

Employee Onboarding & Offboarding

• Coordinate IT setup for new employees located throughout the United States
• Prepare and track laptops and other equipment
• Conduct remote Day 1 technology onboarding
• Configure Microsoft 365, Outlook, Teams, OneDrive, shared mailboxes, email signatures and standard applications
• Assist users with MFA and Microsoft Authenticator enrollment
• Configure standard Meta Care bookmarks and applications
• Coordinate access to systems such as UltraVisit, ADP, eFAX and other company applications
• Configure telecommunications applications and test cameras, microphones and remote connectivity
• Execute documented employee offboarding procedures, including account/access changes and equipment recovery under established IT policies
• Maintain accurate onboarding/offboarding and equipment records

Microsoft 365 Operations

• Perform routine Microsoft 365 user administration
• Assist with users, licenses, groups, shared mailboxes and permissions
• Support Outlook, Teams, OneDrive and SharePoint users
• Assist with MFA enrollment and routine identity-management tasks
• Administer security-awareness training and scheduled phishing-simulation campaigns under the direction of IT leadership
• Maintain documentation and assist with periodic access and account reviews

Telecommunications / NUSO

• Assist with routine NUSO user and phone configuration
• Set up new users and assigned telephone numbers
• Configure standard routing, voicemail, hunt groups and failover rules using established procedures
• Train new employees on the NUSO communications application
• Maintain Meta Care's telephone-number and routing inventory
• Escalate complex telephony and routing issues to the Senior Systems Administrator

Equipment & Technology Inventory

• Maintain accurate laptop, monitor, accessory and other technology asset records
• Coordinate equipment preparation, shipping, assignments and returns
• Inspect returned equipment and prepare equipment for reuse
• Track warranty and replacement information
• Help maintain standardized workstation configurations

Digital Media & Executive Support

• Assist Meta Care leadership with podcasts, webinars and video presentations
• Configure microphones, cameras, lighting and recording software
• Assist with recording Teams/Zoom/video sessions
• Perform basic editing of recorded video and audio
• Prepare and upload approved content to YouTube and other designated platforms
• Assist with titles, descriptions, captions, transcripts, thumbnails and scheduling
• Maintain an organized archive of company video and audio content
• Provide technical support during management presentations, webinars and recordings

Qualifications

Required

• 1–3+ years of IT support, help-desk, desktop support or Microsoft 365 experience
• Strong working knowledge of Windows and Microsoft Office/Microsoft 365
• Familiarity with Outlook, Teams and OneDrive
• Experience troubleshooting common computer and user problems
• Comfortable working with remote employees
• Strong customer-service and communication skills
• Organized and able to follow detailed checklists and procedures
• Able to work independently and know when an issue should be escalated
• Comfortable learning new software and cloud-based systems
• MFA/Authenticator administration experience.

Preferred

• Microsoft 365 administration experience
• Microsoft Entra ID/Azure AD familiarity
• Experience with VoIP or business telephone systems such as NUSO, RingCentral, 8x8 or similar
• Experience with remote-support tools such as Splashtop
• Basic cybersecurity/security-awareness experience
• Experience running phishing simulations or security-awareness campaigns
• Healthcare or HIPAA-regulated environment experience
• Experience recording or editing podcasts, webinars or YouTube videos
• Familiarity with basic video/audio editing tools