Systems Engineer / System Administrator for Managed Service Provider

Straight Edge Technology, Inc.; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

Company subsidized medical, dental and

PTO

Paid parental leave

Company Retirement Plan

Subsidized Gym Membership

Job summary

Straight Edge Technology, Inc. in Texas seeks a Systems Engineer to build, maintain, and troubleshoot expanding infrastructure for professional clients. You will join a security-focused MSP delivering high-availability systems and strong support.

Requirements include a BS in CS/Engineering or 5+ years of experience, plus hands-on with Windows Server, Azure, O365, VPN, Citrix, and VM environments. Travel to client sites is required with a company vehicle provided.

Qualifications

• BS degree in Computer Science, Engineering or related field or 5+ years of experience
• Extensive knowledge of PC operations and IT fundamentals
• Experience with monitoring systems and automation software
• Experience with Sophos or Meraki Firewall; O365 and M365; Azure VDI/Terminal Services
• Microsoft SQL and Windows Server 2016/2019/2022

Responsibilities

• Analyze problems from a systems perspective and resolve hardware or software issues
• Provide IT support for Microsoft core apps, Azure, Office 365, Citrix, and VMware
• Support Windows Server, Azure, Exchange, SQL, SharePoint
• Implement and support disaster recovery solutions
• Manage network security, WAN/LAN, routers, firewalls
• Configure and support VPN, Remote Desktop/ Citrix
• Create system documentation and recommendations
• Travel to client sites; company vehicle provided
• Maintain industry best practices; participate in meetings
• Provide 2nd and 3rd level support

Skills

Technical Expertise

Written Communication

Customer Orientation

Initiative

Analytical Thinking

Attention to Communication

Thoroughness

Stress Management

Education

BS degree in CS/Engineering or related field

Tools

Sophos Firewall

Meraki Firewall

O365 / M365

Azure Virtual Desktop (VDI)

RDS / Terminal Services

Small Business Networks

Microsoft SQL

Windows Server 2016/2019/2022

Citrix

VMware

Job description

Does this sound just like you so far? Okay, good. Read on.

• Written Communication

We need a team member that is excited about working at an MSP... More specifically, we need a System Administrator that is Humble, Hungry, and Smart! Do you want to work at a Security focused MSP that is growing, an MSP that has a framework to build processes and follow them? Do you want to work for Professional Clients who also want to improve their network? Does your current MSP seem disorganized and chaotic? Are you burnt out and working too many hours? Founded in 2006, Straight Edge Technology is a company committed to excellence and working with purpose. We have a dynamic and challenging environment, one that encourages teamwork and fosters professional growth. Our support team is top notch and looking for a teammate with a great attitude to join the crew to close issues and solve problems.

So, what does a Systems Engineer do?

We are looking for a Systems Engineer to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.

Do you have what it takes?

Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help.

You'll need strong interpersonal skills, the ability to communicate about highly technical issues, strong attention to detail and, most importantly, a knock-‘em-dead attitude! We need you to be open to ideas and to bring your own new ideas to the team. We offer a fun, engaging, supportive environment in which your talent can thrive. So, if you’re looking for a place where you can constantly learn more, be more and contribute to a team, this is it.

Does this sound just like you so far? Okay, good. Read on.

Essential Responsibilities Include But Not Limited To

• Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution.
• Provides IT support relating to technical issues involving Microsoft’s core business applications / Azure / Office 365, as well as virtual environments built on Citrix and VMware
• Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.
• Implement and support disaster recovery solutions.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Citrix.
• System documentation to include system reviews and recommendations.
• Travels to customer sites to perform work when appropriate (company vehicle provided).
• Maintains familiarity with industry best practices.
• Communicate effectively with customers and the Service Team
• Actively participates in team and company meetings.
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Provide 2nd and 3rd level support

Requirements

• BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar)
• Extensive knowledge of all aspects of PC operations and functions
• Experience with monitoring systems and automation software
• Experience with the following technologies:
• Sophos or Meraki Firewall
• O365 and M365
• Azure Virtual Desktop or Terminal Services (RDS)
• Small Business Networks
• Microsoft SQL
• Microsoft Windows Server 2016, 2019, 2022

PREFERRED (one Or Multiple)

• Microsoft AZURE
• Microsoft MCSA, MCSE or MCITP
• Meraki Network Stack (Firewall / Switch and Access point)
• Cisco CCNA
• Citrix CCA
• Network + Certification
• A+ Certification

Core Competencies

• Attention to Communication
• Written Communication
• Customer Orientation
• Initiative
• Personal Credibility
• Diagnostic Information Gathering Analytical Thinking
• Technical Expertise
• Thoroughness
• Stress Management

Physical Activity Of This Position

Stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motion.

Physical Requirements Of This Position

Medium work exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Visual Acuity Requirements

The worker is required to have close visual acuity and use of computer monitor screens up to 80% of the time.

Work Conditions

The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Benefits

• Competitive Pay
• Company subsidized medical, dental and vision insurance
• PTO
• Paid parental leave
• Company Retirement Plan
• Subsidized Gym Membership