Microsoft Windows Server / M365 Admin

VerCom Systems, Inc; Dayton (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

3 weeks PTO

401(k) with company match

Health, dental, and vision insurance

Career growth

Job summary

VerCom Systems, Inc. is hiring for an in-person IT professional in Dayton, OH. The role focuses on supervising a technical team, handling daily customer support, and delivering clear, actionable reports to management.

You will work with PBX, security cameras, switches, firewalls, and Windows environments, ensuring secure, stable IT operations. The ideal candidate has 3+ years in a related technical role, strong communication, and experience with M365/AD.

Qualifications

• 3+ years in a related technical role
• 2+ years of enterprise Windows Domain environment experience
• Familiarity with Active Directory and cybersecurity best practices
• Experience in a school or public-sector environment is a plus

Responsibilities

• Daily technical tasks and customer support
• Configure New Systems
• Maintain Existing Systems
• Take ownership of Helpdesk requests and ensure they are resolved accurately and efficiently
• Communicate with customers through email, phone, and video in a professional and helpful manner
• Perform routine updates, patches, and maintenance; prioritize and track open issues, escalating when needed
• Compile and submit weekly, monthly, and quarterly reports to management
• Contribute to continuous improvement of technical documentation and procedures
• Strong attention to detail and ability to multi-task without sacrificing accuracy
• Working knowledge of M365 and Microsoft Active Directory
• Working knowledge of securing systems and accounts
• General networking and Windows troubleshooting skills
• Professional-level written and verbal communication skills
• Ability to install and support IT equipment efficiently and safely
• Strong interpersonal and customer service skills
• Time management and prioritization capabilities
• Ability to interact effectively with management and communicate technical data clearly
• Analytical thinking and process improvement mindset
• Self-motivated with a desire to learn and grow

Skills

Supervisory skills

Attention to detail

Communication

Customer service

Time management

Analytical thinking

Self-motivated

Education

High school diploma or equivalent

Tools

Microsoft 365

Active Directory

VOIP platforms

WatchGuard Firewall Administration

SonicWall Firewall Administration

Fortinet Firewall Administration

Job description

We are looking for a detail-oriented, experienced professional with supervisory skills to join our growing technical team. This is an in-person role and is not currently eligible for remote or work-from-home arrangements.

The Role:

We are expanding and seeking a self-motivated, organized individual with a proven ability to: troubleshoot technical issues, juggle multiple priorities, and maintain a high level of accuracy. Performance will be evaluated based on customer satisfaction, quality of work, response accuracy, and attention to detail.

This role requires frequent interaction with customers via written email responses as well as telephone or video calls. The ideal candidate must be able to communicate clearly, professionally, and effectively in both written and verbal formats.

Additionally, the role involves interfacing with company management to deliver clear and actionable weekly, monthly, and quarterly reports on technical activity, Helpdesk performance, and customer trends. The candidate should also be able to evaluate current processes and procedures and provide objective, data-driven recommendations for operational improvements.

You will also be exposed to a wide range of technologies and be responsible for configuring, troubleshooting, and maintaining systems such as PBX platforms, security cameras, switches, firewalls, secure WiFi, servers, and more.

Responsibilities:

• Daily technical tasks and customer support
• Configure New Systems
• Maintain Existing Systems
• Take ownership of Helpdesk requests and ensure they are resolved accurately and efficiently
• Communicate with customers through email, phone, and video in a professional and helpful manner
• Perform routine updates, patches, and maintenancePrioritize and track open issues, ensuring timely resolution and escalation if needed
• Compile and submit weekly, monthly, and quarterly reports to management
• Contribute to continuous improvement of technical documentation and procedures
• Strong attention to detail and ability to multi-task without sacrificing accuracy
• Working Knowledge of M365 and Microsoft Active Directory
• Working Knowledge of securing systems and accounts
• General networking and Windows troubleshooting skills
• Professional-level written and verbal communication skills
• Ability to install and support IT equipment efficiently and safely
• Strong interpersonal and customer service skills
• Time management and prioritization capabilities
• Ability to interact effectively with management and communicate technical data clearly
• Analytical thinking and process improvement mindset
• Self-motivated with a desire to learn and grow

What’s In IT For You?

• Family-owned company with a supportive and growth-oriented environment
• Competitive salary: $60,000.00 - $70,000.00 per year
• 3 weeks of PTO
• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Career growth with exposure to diverse technologies

Desired Technical Background:

• 3+ years in a related technical role
• 2+ years of enterprise Windows Domain environment experience
• Familiarity with Active Directory and cybersecurity best practices

Requirements:

• Valid driver’s license and clean DMV record
• High school diploma or equivalent
• Authorized to work in the U.S.
• Able to pass background checks and drug screening
• Experience in a school or public-sector environment a plus
• Strong documentation and communication with leadership
• At least one of the following certifications:

CompTIA Security+, Network+, or Server+

Microsoft AZ-800 / AZ-801

Microsoft 365 Teams Admin (MS-700)

• At least one of the following Workplace experience:

Watchguard Firewall Administration

Sonicwall Firewall Administration

Fortinet Firewall Administration

• 2+ years technical experience in an MSP role, or configuring and maintaining VOIP Telephony platforms.

Bonus Points For:

• Workplace experience with Microsoft Teams Telephony, RingCentral, Dialpad, 8X8, or SIP/VoIP systems
• Experience with Linux (preferably RHEL) and Bash scripting
• 2+ Years of Supervisory or Team Lead Experience