Technology Support Associate

TrulyHired; Milford (NH); On-site; USD 30,000 - 36,000; Full time

Job summary

TrulyHired in Milford, NH is seeking a Technology Support Associate to assist district teaching staff with technical questions and to research and resolve computer hardware and software issues. You will help students with Chromebooks, login and printing problems and collaborate with the IT team to address larger network and user account challenges.

This role requires effective communication, the ability to multitask in a school environment, and a minimum two years of help desk experience in

Qualifications

• 2+ years of help desk experience in a LAN/WAN environment.
• Strong troubleshooting across Windows, Mac OS, and Chrome OS devices.
• Experience in hardware maintenance and repair.

Responsibilities

• Answer technical questions from district staff and resolve hardware/software issues.
• Assist students with Chromebooks, login, and printing problems.
• Collaborate with IT team to resolve network, Wi-Fi, and user account issues.
• Support multiple district locations with reliable transportation.
• Prioritize tasks effectively in a school environment.

Skills

Help desk experience

LAN/WAN networks

Windows & Macintosh OS

Chromebooks/Chrome OS

Hardware troubleshooting

Communication

Education

Associate's Degree in Computer Science (preferred)

Job description

Note: This position will support multiple locations so reliable transportation is a must.

SUMMARY DESCRIPTION

Under the direction of the Director of Technology, the Technology Support Associate will be responsible for supporting District teaching staff by answering technical questions and researching and resolving computer hardware and software issues. By helping students with Chromebooks, login and printing related issues, they will also work with the IT team to resolve larger network, WiFi and user account problems, ensuring technical success among District stakeholders.

KNOWLEDGE, SKILLS AND ABILITIES

• Associate's Degree in Computer Science preferred and a minimum of two (2) years experience on a help desk in a LAN/WAN environment.
• Strong working knowledge and troubleshooting skills in a variety of networks and operating systems including Windows, Macintosh OS, ChromeBooks/Chrome OS.
• Experience in the maintenance and repair of Computers and related hardware.
• Ability to interact with all staff to facilitate problem solving and communication.
• Must be able to multi-task and demonstrate good prioritization skills related to a school environment.

EDUCATION TRAINING AND EXPERIENCE

• Associate's Degree in Computer Science preferred.
• Minimum of two (2) years experience in computer support.
• Experience working in a LAN/WAN environment.
• Aware of best security practices involving computer software, hardware, privacy and phishing/malware.

CERTIFICATE AND LICENSE REQUIREMENTS

None required.

SCHEDULE

8 hours per day, Monday - Friday

WORK MONTHS

12-Months (Year-Round)

SALARY

$22.00 per hour - $26.00 per hour

FLSA STATUS

Non-Exempt

Welcome to ATX Learning

The Milford School District provides an authentic, rigorous, and personalized experience for all students, so they can pursue their passions and become reflective, empowered, and contributing citizens of an ever-changing world. It educates more than 2,332 Pre-K to 12 students and employs approximately 378 staff members. It is comprised of 1 high school & ATC, 1 middle school, 2 elementary schools and 1 alternative school.

Entry into the school district officially begins at Jacques Memorial Elementary School which focuses on literacy, communication, social-emotional learning, and beginning technology skills. These foundational skills are then being developed, nurtured, and strengthened at Heron Pond Elementary School.

A full-time gifted and talented instruction is offered to selected students and a unique educational commitment of is extended to students with special needs through a smaller, alternative school environment. Also, a robust instrumental music program is being offered to third grade students because we believe that instrumental lessons offered to students in the elementary grades will provide a solid foundation of skills to feed and expand the middle school and high school bands. The Milford School District offers a full array of interscholastic athletic activities, including swimming and wrestling, in the state's intermediate division.

Meanwhile, our Milford Middle School helps our students transition from elementary school students to high school readiness by providing them opportunities to grow and develop into young adults. Respect and responsibility for self, others, and property is promoted as students are guided toward their fullest potential in academics and citizenship.

Lastly, Milford High School provides students with rigorous and varied curriculum through multiple course offerings. The school engages all students in authentic experiences and motivates them to achieve their potential. Career Technical Education (CTE) classes at the Milford High School's Applied Technology Center (ATC) offer multiple career opportunities in a variety of fields. The ATC currently offers nine career clusters/pathways for students graduating with advanced skills in biotechnology, precision machining, engineering, culinary arts, business/accounting/marketing, video production, graphic arts, construction technology, and computer science.