Technology Support Analyst - Card Systems & POS

University of North Carolina Charlotte

Charlotte (NC)

On-site

USD 49,000 - 68,000

Full time

14 days+

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Job summary

University of North Carolina Charlotte seeks a Technology Support Analyst to provide specialized technical support and administration for systems and equipment that support ID card production, remote ID card stations, POS operations, and printing services.

The role covers implementing, maintaining, and troubleshooting enterprise applications such as Illumia Cloud POS, Transact System Enterprise, Entrust InstantID, and Papercut, plus hardware and peripherals.

Qualifications

Associate degree or higher and 1 year of IT experience; or equivalent combination.
Experience or training with campus card tech preferred (card printers, access control, identity management).
Experience with desktop support and enterprise print management is a plus.

Responsibilities

Provide technical support for software and hardware used by Auxiliary Services.
Assist with implementation and daily maintenance of systems (Illumia Cloud POS, Transact System Enterprise).
Handle hardware setup, maintenance, and troubleshooting for remote ID Card Stations, printers, POS equipment, and peripherals.
Provide limited desktop support for workstations.