IT Systems Support Specialist

Victra; Winterville, Northern (NC, KY); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Paid training

Health, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Employee discounts on Verizon services

Referral bonuses

Career pathing opportunities

Job summary

Victra is seeking a System Support Analyst in Winterville, NC to deliver customer-centric IT support for front-line and corporate users. You will become a trusted SME, respond to tickets, and collaborate with retail, corporate IT, and vendors to resolve issues and drive end-user satisfaction.

You will participate in deploying new technologies, maintaining knowledge bases, and ensuring timely, effective support during and after system changes, while aligning with Victra values and change

Qualifications

• Bachelor's degree preferred in IT or related field.
• Minimum 2 years’ experience in a support analyst role.
• 2+ years implementing enterprise apps, hardware or projects (retail focus preferred).
• A+ certification or equivalent preferred.
• 2+ years supporting Apple iPad.
• MDM and network monitoring knowledge required.
• Ability to build trusted relationships with vendors and stakeholders.
• Strong problem-solving skills and retail tech knowledge.
• Ability to prioritize under pressure and own commitments.
• Ability to work some evenings, weekends, and holidays.

Responsibilities

• Assist in implementing technical systems, software, hardware, and solutions.
• Develop expertise in technologies and act as SME for Store and Corporate Support teams.
• Respond to phone calls, tickets, and deskside support with prioritized, timely service.
• Provide SME support to Service Desk and maintain incidents in the ticketing system.
• Deliver rapid, customer-focused support aligned with Victra goals.
• Balance competing support needs and ensure follow-through on commitments.
• Test, implement, and document projects and embed changes to processes.
• Research and test modern tech for projects and business improvements.
• Contribute to knowledge base and share expertise with team.
• Collaborate with systems administrators and network engineers to resolve escalated issues.
• Become a broader IT SME across Victra systems.
• Provide training and end-user support during/after implementations.

Skills

Customer service

Technical support

Vendor communication

Problem solving

Time management

Education

Bachelor's degree

A+ certification

Tools

MDM systems

Network monitoring

Job description

Victra is seeking a System Support Analyst in Winterville, NC to deliver customer-centric IT support for front-line and corporate users. You will become a trusted SME, respond to tickets, and collaborate with retail, corporate IT, and vendors to resolve issues and drive end-user satisfaction.

You will participate in deploying new technologies, maintaining knowledge bases, and ensuring timely, effective support during and after system changes, while aligning with Victra values and change