Technology Support Analyst

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 49,000 - 68,000; Full time

Job summary

University of North Carolina Charlotte seeks a Technology Support Analyst to provide specialized technical support and administration for systems and equipment that support ID card production, remote ID card stations, POS operations, and printing services.

The role covers implementing, maintaining, and troubleshooting enterprise applications such as Illumia Cloud POS, Transact System Enterprise, Entrust InstantID, and Papercut, plus hardware and peripherals.

Qualifications

• Associate degree or higher and 1 year of IT experience; or equivalent combination.
• Experience or training with campus card tech preferred (card printers, access control, identity management).
• Experience with desktop support and enterprise print management is a plus.

Responsibilities

• Provide technical support for software and hardware used by Auxiliary Services.
• Assist with implementation and daily maintenance of systems (Illumia Cloud POS, Transact System Enterprise).
• Handle hardware setup, maintenance, and troubleshooting for remote ID Card Stations, printers, POS equipment, and peripherals.
• Provide limited desktop support for workstations.

Skills

Technical support

Desktop support

Education

Associate's degree in Computer Information Technology or related

Bachelor's degree in computer science or related degree

Equivalent combination of education and experience

Tools

Illumia Cloud POS

Transact System Enterprise

Entrust InstantID

Papercut

Job description

Technology Support Analyst

Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

• Vacancy Open to: All Candidates
• Employment Type: Permanent - Full-time
• Hours per week: 40
• Months per year: 12
• Position Number: 010520
• NC Salary Grade Equivalency: DT07
• Classification Title: Technology Support Analyst - Journey
• Working Title: Technology Support Analyst
• Salary Range: $49,125 - $67,547
• Anticipate Hiring Range: $49,125 - $61,406
• FLSA Status: Non Exempt
• Division: Business Affairs
• Department: Business Services (Adm)
• Work Unit: 49er Card Services
• Work Schedule: 8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
• Primary Purpose of Position: This position is essential to the effective operation of Auxiliary Services by providing specialized technical support and administration for the systems and equipment that support critical business functions and daily operations. The position is responsible for implementing, maintaining, troubleshooting, and supporting key enterprise applications, as well as the hardware and peripherals required for ID card production, remote ID card stations, point-of-sale operations, and printing services. By ensuring the reliability, security, and availability of these systems, the position minimizes operational disruptions, supports revenue-generating activities, and enables uninterrupted service to students, faculty, staff, and campus partners.
• Minimum Education/Experience: Required Minimum Qualifications: Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one (1) year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one (1) year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience. Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• Essential Job Duties: This position is responsible for providing technical support for software and hardware utilized by units within Auxiliary Services. This position is responsible for assisting with the implementation and daily maintenance of systems, including Illumia Cloud Point of Sale and Transact System Enterprise, Entrust InstantID, Papercut, and similar systems. The position is responsible for all hardware and software setup, maintenance, and troubleshooting for remote ID Card Stations and printers, POS equipment, and peripherals. This position may also provide limited desktop support for computer workstations.
• Departmental Preferred Experience, Skills, Training/Education: Experience or Training with campus card-specific technology such as Card Printers, access control, identity management software, etc. Experience or Training with desktop support and deployment Experience or Training with enterprise-level print management solutions.
• Work Location: Auxiliary Services Bldg
• Posting date: 08/07/2026
• Closing date: 08/16/2026

Posting Specific Questions

1. * How did you hear about this employment opportunity?
   1. UNC Charlotte Website
   2. HERC Job Board
   3. Inside Higher Education
   4. Mitatech Circa (formerly known as Local JobNetwork)
   5. Another Website
   6. Agency Referral
   7. Advertisement/Publication
   8. Personal Referral
   9. Other
2. Where did you learn about this posting?

   (Open Ended Question)

3. * Do you have associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one (1) year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one (1) year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.
   1. Yes, a associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and two (2) years of experience in the information technology field related to the position's role
   2. Yes, a Bachelor's degree from an appropriately accredited institution and two (2) years experience in the information technology field related to the position's role
   3. Yes, a Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution
   4. Yes, a high school diploma/GED and six (6) years of experience in the information technology field related to the position's role
   5. Yes, a Master's degree or higher with experience in the information technology field related to the position's role
   6. No
4. * Do you have Experience or Training with campus card-specific technology such as Card Printers, access control, and identity management software? Please explain your experience.

   (Open Ended Question)

5. * Do you have professional Desktop Support Experience?
   1. No
   2. Yes
6. * Do you have experience or Training with enterprise-level print management solutions? Please explain your experience.

   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume / Curriculum Vitae
2. Contact Information for References

Optional Documents

1. Cover Letter / Letter of Interest