Senior Product Delivery Associate - Technology Investment Governance & Application Support

JP Morgan Chase; Jersey City (NJ); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorganChase is seeking a Senior Product Delivery Associate in Jersey City to drive governance and delivery of the technology investment portfolio. You will partner with cross-functional teams to align investments with business priorities and ensure applications are supported to the highest standards.

In this role you will develop governance frameworks, produce executive reporting, and help manage risk and compliance in a fast-paced, matrixed environment.

Qualifications

• Formal training or certification on product concepts and 3+ years practical experience.
• Experience with portfolio management or project tracking tools such as ServiceNow or Jira.
• Experience in technology investment governance, portfolio management, or application support operations.
• Strong analytical and problem-solving skills to translate data into insights.
• Proficient in creating executive-level reporting and dashboards.
• Ability to manage multiple priorities in a fast-paced, matrixed environment.

Responsibilities

• Coordinates and support end-to-end technology investment governance processes, ensuring alignment with firm-wide priorities and financial controls
• Tracks and report on application support metrics, delivery milestones, and portfolio health to senior stakeholders
• Partners with technology, finance, and business teams to facilitate investment review cycles and governance forums
• Maintains and continuously improves governance frameworks, tools, and documentation to support consistent and transparent decision-making
• Identifies risks, issues, and dependencies across the application support portfolio and escalates appropriately with recommended solutions
• Develops and presents clear, concise reporting and dashboards that communicate portfolio status and investment performance
• Supports the onboarding and lifecycle management of applications within the portfolio, ensuring compliance with governance standards
• Collaborates with product managers and delivery leads to align application roadmaps with investment priorities and business outcomes
• Contributes to process improvement initiatives that enhance the efficiency and effectiveness of governance and support operations

Skills

Portfolio management

Technology governance

Stakeholder management

Data analysis

Executive reporting

Cross-functional collaboration

Tools

ServiceNow

Jira

Job description

Join a team where your expertise in product delivery and technology governance directly influences how JPMorganChase manages its technology investments and application portfolio. In this role, you will be at the intersection of strategy, execution, and stakeholder collaboration — helping to ensure that technology resources are allocated effectively and that applications are supported at the highest standard. We offer a dynamic environment where your contributions are visible, your growth is supported, and your work matters.

As a Senior Product Delivery Associate at JPMorganChase within the Technology Investment Governance & Application Support team, you will play a key role in managing and advancing the firm's technology investment portfolio and application support operations. You will partner with cross-functional teams to drive governance frameworks, track delivery progress, and ensure alignment between technology investments and business priorities. This role offers the opportunity to develop deep expertise in technology portfolio management while contributing to the firm's broader strategic objectives.

Job responsibilities

• Coordinates and support end-to-end technology investment governance processes, ensuring alignment with firm-wide priorities and financial controls
• Tracks and report on application support metrics, delivery milestones, and portfolio health to senior stakeholders
• Partners with technology, finance, and business teams to facilitate investment review cycles and governance forums
• Maintains and continuously improves governance frameworks, tools, and documentation to support consistent and transparent decision-making
• Identifies risks, issues, and dependencies across the application support portfolio and escalates appropriately with recommended solutions
• Develops and presents clear, concise reporting and dashboards that communicate portfolio status and investment performance
• Supports the onboarding and lifecycle management of applications within the portfolio, ensuring compliance with governance standards
• Collaborates with product managers and delivery leads to align application roadmaps with investment priorities and business outcomes
• Contributes to process improvement initiatives that enhance the efficiency and effectiveness of governance and support operations

Required qualifications, capabilities, and skills

• Formal training or certification on product concepts and 3+ years applied experience
• Experience with portfolio management or project tracking tools such as ServiceNow or Jira
• Demonstrated experience in technology investment governance, portfolio management, or application support operations
• Strong analytical and problem-solving skills with the ability to synthesize complex data into clear, actionable insights
• Proficiency in creating executive-level reporting, dashboards, and presentations using tools such as Microsoft Excel, PowerPoint, or equivalent platforms
• Proven ability to manage multiple priorities and deliver results in a fast-paced, matrixed environment
• Strong communication and stakeholder management skills, with experience engaging across technology and business teams
• Experience working within governance or controls frameworks, with a solid understanding of risk and compliance considerations in a technology context

Preferred qualifications, capabilities, and skills

• Experience in financial services or a similarly regulated industry with exposure to technology investment planning or budgeting processes
• Familiarity with agile delivery methodologies and product lifecycle management practices
• Hands-on experience with artificial Intelligence tools (Copilot, Claude, etc.)
• Knowledge of application lifecycle management and IT service management principles
• Exposure to data visualization tools such as Tableau or Power BI to support portfolio reporting and insights