Technology Specialist - Classroom & Technology Solutions

APU College of Nursing and Health Sciences; Azusa (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Azusa Pacific University is seeking a Technology Specialist to support classroom technologies, staff and faculty devices, and event AV. The role is full-time (40 hours/week) with hours varying by week and extra hours during busier times.

Requirements include a Bachelor's degree or equivalent experience in higher education plus preferred IT/AV certifications (CompTIA A+, AVIXA CTS). The position emphasizes excellent customer service, inventory management, documentation, and mentoring student

Qualifications

• Bachelor's degree or equivalent experience in higher education preferred.
• Professional certifications in IT/AV are preferred (CompTIA A+, AVIXA CTS).

Responsibilities

• Provides excellent customer service to the IT team, the APU Community, and external customers.
• Manages equipment inventory (event A/V, classroom equipment, and University devices).
• Communicates status of support in a timely manner via email, phone, video conference, and in person.
• Maintains and updates support procedures and documentation.
• Mentors and coaches student employees in a hands-on discipleship model.
• Supports classroom and event equipment maintenance and training.
• Supports AV technology for campus events from request to teardown.

Skills

PCs & networks

AV equipment

Customer service

Work orders

Professional communication

Education

Bachelor's degree or equivalent experience

CompTIA A+ / AVIXA CTS certification preferred

Job description

Azusa Pacific University 4.3K subscribers

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

This position supports the team that enables the APU Community to accomplish their work using physical technology tools, lightweight software solutions, and audio/video systems. The Technology Specialist will care for the user experience of all classroom technologies, staff and faculty personal technology, event technology, and general technology support by taking direction from your supervisor, coordinating with your fellow staff members, and mentoring student employees.

This is a full-time, 40-hour per week position. Specific hours vary from week to week, and extra hours may be assigned during busier times.

Required Education

• Bachelor's degree or equivalent experience in higher education preferred.
• Computer and/or Audio/Video certification preferred (CompTIA A+, AVIXA CTS).

Required Experience

• Basic knowledge and experience maintaining & troubleshooting PCs, Macs, desktops, laptops, mobile devices, and networks.
• Working knowledge of multimedia event equipment, including sound systems, projectors, displays, conference phones, cameras, lighting, video conferencing systems, etc.
• Basic experience operating in a work order-based environment.
• Considerable customer service experience.
• Experience working with all levels of an organization, from front-line workers to the President & Board of Trustees.

Primary Duties/Essential Functions

General

• Provides excellent customer service to the IT team, the APU Community, and external customers.
• Manages equipment inventory, such as event A/V, installed classroom equipment, and University-owned computing & printing devices.
• Actively communicates with customers in a timely manner regarding the status of their support via email, phone, video conference, and in person.
• Works with the team to continually improve and provide ownership of the team's products
• Creates and maintains support procedures and documentation
• Attends and participates in IT forums and meetings.
• Stays current on technology trends through continued education and training.
• Performs other duties as assigned by supervisor and other IT Leadership.
• Mentors and coaches student employees in a "hands-on" discipleship model.

Classroom & Events Support

• Supports classroom and event equipment maintenance of APU's Azusa and regional centers.
• Supports training for staff, faculty, and students on the use of classroom equipment.
• Supports AV technology for campus events, including the request, design, customer training, setup, and teardown processes.

Computer & Device Support

• Supports the University Digital Signage system.
• Supports APU's computer fleet and other personally owned devices, including troubleshooting, diagnosing, imaging, repair, and inventory.
• Supports APU's printer fleet, including basic maintenance and troubleshooting.
• Promptly respond to and resolve customer problems related to the operation of all application software and operating systems.
• Maintain a safe and secure environment for customer property and data.

Help Center Support

• Performs Tier 1, 2, and 3 technical support via phone, chat, email, and in person.

Skills

• Working knowledge with video conferencing, especially Zoom and Google Meet.
• Working knowledge of audio/visual signal distribution, sound reinforcement