Technical Support Analyst 2

Ampcus Inc; Petersburg (VA); On-site; USD 52,000 - 75,000; Full time

Job summary

Ampcus Inc in Petersburg, VA seeks a Technical Support Analyst 2 to provide operational and technical support for audiovisual systems across classrooms, conference rooms, and event venues.

The role emphasizes maintaining, troubleshooting, and operating AV equipment while delivering professional customer service to faculty, staff, students, and guests, with evening and weekend coverage for university events.

Qualifications

• Associate degree or equivalent in IT/AV tech.
• 2+ years of experience in professional or enterprise AV systems.
• Experience troubleshooting, installing, operating, and maintaining AV equipment.
• Experience supporting live events, classrooms, or executive presentations.
• Experience using a help desk or ticket system.
• Ability to lift up to 50 pounds and perform physical work.
• Availability for evenings, weekends, holidays, and other non-standard hours.

Responsibilities

• Provide daily operational support for AV in classrooms, conference rooms, and event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, and video conferencing platforms.
• Perform routine system testing, preventive maintenance, and equipment inspections to support uptime goals.
• Complete minor installation and replacement work for AV components.
• Document service requests, repairs, and changes in the ticketing/inventory systems.
• Provide AV support for university events and conferences.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Work evenings, weekends, and other non-standard hours as required.
• Provide professional technical assistance to faculty, staff, students, and guests.
• Assist users with classroom technology and conferencing platforms.

Skills

Help desk experience

Customer service

Technical troubleshooting

Education

Associate degree in IT/Electronics/AV tech

Bachelor's degree in IT/Electronics/AV tech

Tools

Crestron

Extron

Q-SYS

Biamp

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Technical Support Analyst 2

Location(s):

Petersburg, VA

Purpose of Position

The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician irresponsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.

Organizational Objectives

• Delivering reliable audiovisual services that support teaching, learning, and university operations.
• Maintaining operational readiness of classroom and event technology.
• Providing professional AV support for academic, administrative, and special events.
• Ensuring rapid response to classroom technology issues.
• Assisting with AV installations, upgrades, and preventative maintenance.
• Supporting a 95% or greater AV system uptime objective.

Essential Duties And Responsibilities

• Provide daily operational support for audio visual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.
• Perform routine system testing, preventative maintenance, and equipment inspections to support reliable operation and departmental uptime goals.
• Complete minor installation and replacement work, including replacing projectors, monitors, cables, adapters, and similar audiovisual components.
• Document service requests, repairs, maintenance activities, and equipment changes in the university's ticketing or inventory systems.
• Provide audiovisual support for university events, commencements, conferences, meetings, executive functions, and other scheduled programs.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Work evenings, weekends, and other non-standard hours as required to support university events and campus activities.
• Provide professional technical assistance to faculty, staff, students, guests, and event participants.
• Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
• Support departmental technology projects, emergency operations, and other duties assigned by the AV Instructional Technology Manager or ITS leadership.

Qualifications

Minimum Qualifications

• Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
• At least two years of experience supporting professional or enterprise audiovisual systems.
• Experience troubleshooting, installing, operating, and maintaining audiovisual equipment.
• Experience supporting live events, meetings, classroom technology, or executive presentations.
• Experience using a help desk or ticket management system.
• Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders.
• Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.

Preferred Qualifications

• Bachelor's degree in Information Technology, Electronics, Audiovisual Technology, or a related field.
• Two to four years of professional audiovisual support experience.
• Experience supporting audiovisual and instructional technology in a higher education environment.
• AVIXA Certified Technology Specialist certification.
• Manufacturer certifications or hands-on experience with Crestron, Extron, Q-SYS, Biamp, or similar enterprise AV platforms.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.