Technology Specialist

Maryville University; St. Louis, Northern (MO, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Maryville University in St. Louis, MO seeks a DLX Technology Specialist to join the Information Technology team. You will resolve technical challenges for faculty, staff, and students, keeping technology running smoothly for teaching, learning, and campus operations.

Provide hands-on support, troubleshoot hardware/software, assist with classroom tech, and help users navigate issues with confidence and courtesy. This role emphasizes customer service and reliable IT service.

Qualifications

• Knowledge of Microsoft and macOS operating systems and applications.
• Understanding of computer hardware installation, configuration, and repair.
• Familiarity with internet technologies, protocols, and connectivity troubleshooting.
• Knowledge of wired and wireless networking concepts.
• Experience with client-server environments, print services, and endpoint management tools.
• Understanding of industry-standard technical troubleshooting methodologies.

Responsibilities

• Provide hands-on technical support and outstanding customer service across the campus technology environment.
• Diagnose and resolve hardware, software, account, and network connectivity issues for faculty, staff, and students.
• Provide remote and in-person support using standard troubleshooting practices.
• Support classrooms, events, and labs; deploy and refresh technology as needed.
• Help users navigate technical challenges and explain solutions clearly.
• Maintain a reliable technology environment and accurate asset records.

Skills

Customer service

Verbal & written communication

Analytical troubleshooting

Prioritization

Problem solving

Education

Technical or vocational school education

Tools

Active Directory

Exchange

Endpoint management tools

Job description

Maryville University | St. Louis, Missouri
Full-Time Staff Position

Keep Our Campus Connected. Empower Learning Through Technology.

Technology plays a critical role in every aspect of the Maryville University experience—from classrooms and laboratories to residence halls, offices, and online learning environments. We're seeking a customer-focused and technically skilled DLX Technology Specialist to join our Information Technology team.

In this role, you'll be a trusted resource for faculty, staff, and students, helping resolve technical challenges and ensuring the technology they rely on every day works seamlessly. Whether you're troubleshooting hardware and software issues, supporting classrooms and events, deploying new technology, or helping users navigate technical challenges, you'll play an essential role in enabling teaching, learning, and innovation across campus.

If you're passionate about technology, enjoy solving problems, and thrive on helping others succeed, we'd love to hear from you.

What You'll Do

As a DLX Technology Specialist, you'll provide hands-on technical support and outstanding customer service while helping maintain a reliable and productive technology environment across the university.

Technical Support & Troubleshooting

• Diagnose and resolve hardware, software, account, and network connectivity issues for faculty, staff, and students.
• Provide both remote and in-person support using industry-standard troubleshooting techniques.
• Support Microsoft and Apple operating systems, productivity applications, printers, and related technologies.
• Troubleshoot wired and wireless network connectivity issues to minimize disruptions and keep users productive.

Account & Access Management

• Assist with user account creation, modification, and deactivation processes.
• Support password management and authentication services.
• Maintain and troubleshoot Active Directory, Exchange, and related account services.
• Ensure users have timely access to the systems and resources they need.
• Receive, configure, deploy, and install computers, peripherals, and software for faculty and staff.
• Assist with technology refresh initiatives and equipment lifecycle management.
• Recommend hardware and software solutions that support departmental needs and university standards.
• Maintain accurate records of equipment and technology assets.

Classroom & Learning Environment Support

• Provide support for classrooms, computer labs, and audio/visual technology across campus.
• Assist faculty and staff in resolving classroom technology issues quickly and effectively.
• Help ensure technology is ready and functioning for instruction, presentations, and campus events.

What Makes You Successful

We're looking for someone who combines strong technical skills with a genuine commitment to customer service.

Qualifications

Required Knowledge

• Knowledge of Microsoft and macOS operating systems and applications.
• Understanding of computer hardware installation, configuration, and repair.
• Familiarity with internet technologies, protocols, and connectivity troubleshooting.
• Knowledge of wired and wireless networking concepts.
• Experience with client-server environments, print services, and endpoint management tools.
• Understanding of industry-standard technical troubleshooting methodologies.

Required Skills & Abilities

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to explain technical issues and solutions to users with varying levels of technical expertise.
• Strong analytical and troubleshooting skills.
• Ability to effectively prioritize multiple requests and responsibilities in a fast-paced environment.
• Commitment to accuracy, responsiveness, and follow-through.

Education & Experience

• Technical or vocational school education required.
• Additional technical certifications or relevant experience are welcome.
• Experience supporting Windows and Apple environments is preferred.