Technology Solutions Support Specialist

PWCampbell Contracting Co; Pittsburgh (Allegheny County); On-site; USD 52,000 - 65,000; Full time

Job summary

PWCampbell Contracting Co. seeks a Technology Solutions Support Analyst to respond to tickets, troubleshoot AV issues, and guide non-technical customers. The role includes daily device monitoring, asset management, and deployment support.

The ideal candidate has an AS degree in a technology field, 2+ years in desktop support, and familiarity with AV systems, MS Office, and ticketing software. CTS certification or willingness to obtain CTS is required.

Qualifications

• Clear communication with customers via phone and email.
• AS degree in technology or related field.
• At least 2 years of desktop support experience.
• Understanding of AV systems (speakers, microphones, displays, players).
• Customer-service oriented; able to work with clients of all skill levels.
• CTS certification or willingness to obtain CTS.
• Proficient with MS Office Suite.
• Familiar with IT ticketing software.

Responsibilities

• Prompt response to service tickets
• Troubleshooting via phone and email
• Detailed documentation and tracking of ticket status
• Monitor devices to ensure operability
• Assist project management with device asset management and deployment
• Review and file onsite support pictures and reports
• May perform other assignments as necessary

Skills

Communication skills

Customer service

Desktop support

AV systems knowledge

MS Office

IT ticketing software

Education

AS degree in technology related field

CTS certification or willing to obtain CTS

Tools

MS Office Suite

Ticketing software

Job description

PWCampbell Contracting Co. seeks a Technology Solutions Support Analyst to respond to tickets, troubleshoot AV issues, and guide non-technical customers. The role includes daily device monitoring, asset management, and deployment support.

The ideal candidate has an AS degree in a technology field, 2+ years in desktop support, and familiarity with AV systems, MS Office, and ticketing software. CTS certification or willingness to obtain CTS is required.