Technology Solutions & Helpdesk Specialist

Jimmy Jazz; Town of Lansing (NY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401k

Tuition assistance

Work/life balance

Competitive compensation package

Job summary

LAFCU is seeking a Technology Specialist to guide the Credit Union in project and data management, help desk support, and department communications. You will coordinate internal and external technical requests, resolve issues, and work with management and vendors to improve infrastructure and services.

The role emphasizes collaboration with non-technical users, ongoing education through certifications, and participating in audits and compliance activities, while contributing to a stable, secure

Qualifications

• Formal certifications recognized in the industry as equivalent to a bachelor's degree.
• 1–12 months of similar or related experience.
• Willingness to continue education through certifications, conferences and/or training.

Responsibilities

• Helpdesk ticket coordinator for internal and external requests on technical issues, problems, projects, and tickets.
• Resolve tickets and coordinate LAFCU resources as warranted.
• Work with non-technical users and manage vendor partners.
• Coordinate department project management in partnership with management.
• Liaise on department audit, examination, compliance, and regulation; update documentation.
• Research impactful technology focusing on expanding infrastructure, services, automation and efficiency; present findings to management.
• Commit to continuing education through certifications, conferences and/or training.
• Perform other related duties as assigned.

Education

Industry IT certifications equivalent to bachelor's degree

Job description

LAFCU is seeking a Technology Specialist to guide the Credit Union in project and data management, help desk support, and department communications. You will coordinate internal and external technical requests, resolve issues, and work with management and vendors to improve infrastructure and services.

The role emphasizes collaboration with non-technical users, ongoing education through certifications, and participating in audits and compliance activities, while contributing to a stable, secure