Technology Specialist

Jimmy Jazz; Town of Lansing (NY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401k

Tuition assistance

Work/life balance

Competitive compensation package

Job summary

LAFCU is seeking a Technology Specialist to guide the Credit Union in project and data management, help desk support, and department communications. You will coordinate internal and external technical requests, resolve issues, and work with management and vendors to improve infrastructure and services.

The role emphasizes collaboration with non-technical users, ongoing education through certifications, and participating in audits and compliance activities, while contributing to a stable, secure

Qualifications

• Formal certifications recognized in the industry as equivalent to a bachelor's degree.
• 1–12 months of similar or related experience.
• Willingness to continue education through certifications, conferences and/or training.

Responsibilities

• Helpdesk ticket coordinator for internal and external requests on technical issues, problems, projects, and tickets.
• Resolve tickets and coordinate LAFCU resources as warranted.
• Work with non-technical users and manage vendor partners.
• Coordinate department project management in partnership with management.
• Liaise on department audit, examination, compliance, and regulation; update documentation.
• Research impactful technology focusing on expanding infrastructure, services, automation and efficiency; present findings to management.
• Commit to continuing education through certifications, conferences and/or training.
• Perform other related duties as assigned.

Education

Industry IT certifications equivalent to bachelor's degree

Job description

• Location 106 N MARKETPLACE BLVD,Lansing, MI, 48917-7753,United States
• Employee Type Exempt

Contact information

• Name Candace Williams
• Email [e-mail]

Description

We are seeking a Technology Specialist to join our team. As a Technology Specialist, you will play a crucial role in providing guidance to the Credit Union in the areas of project and data management, help desk technical support, and department communications.

Requirements

Essential Functions & Responsibilities

• Helpdesk ticket coordinator for internal and external requests on technical issues, problems, projects, and tickets. Resolve these tickets and coordinate LAFCU resources as warranted.
• Work fluently and effectively with non-technical users throughout the organization. Relationship skills to manage vendor partners. Communicate and work cohesively with project teams, balancing deadlines, and communicating status updates.
• Department project management/coordination in partnership with management.
• Department audit, examination, compliance, and regulation liaison/coordinator. Creates, monitors, and updates department documentation to ensure accuracy.
• Research impactful and innovative technology focusing on expanding infrastructure, services, automation and efficiency. Present findings to management.
• Commitment to continue education through certifications, conferences and/or training.
• Performs other related duties as assigned.

Knowledge and Skills

Experience

One month to twelve months of similar or related experience.

Education

• Achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Summary

WHY LAFCU?
LAFCU is a credit union that’s been serving our community for 90 years. We have expanded to provide financial services to people and businesses across the entire state of Michigan. We are very involved in serving our community and you’ll see LAFCU rolling up their sleeves and giving back.

We are a full service financial institution; providing relevant products and services such as overdraft protection, debit and credit cards, savings and checking accounts, auto loans, mortgage loans and much more.

With a particular focus on serving people of modest means, LAFCU is committed to enhancing its members' financial well-being and creating long-lasting positive change across generations. Awarded the prestigious Dora Maxwell Social Responsibility Community Service Award, LAFCU is known for its people-helping-people mission, which has led to award-winning financial literacy programs for all ages. A three-time honoree as a national ‘Best Credit Union to Work For,’ named a Best Place to Work for Women, and recognized globally for its diversity, equity, and inclusion initiatives, LAFCU stands out

In addition to our competitive compensation package; including 401k, we have a strong tuition assistance program; and believe strongly in work/life balance.

• competitive compensation package; including 401k
• strong tuition assistance program
• believe strongly in work/life balance.

LAFCU actively promotes diversity, equity, and inclusion in our workplace. We welcome and encourage applicants from all backgrounds to apply, as we believe diverse perspectives contribute to our overall success.