Technology Solutions Architect #5374

United States Senate Sergeant at Arms; Washington (District of Columbia); Hybrid; USD 143,516 - 189,558; Full time

Job summary

The United States Senate Sergeant at Arms, Chief Information Officer organization, seeks an experienced Technical Solutions Architect with strong ServiceNow security expertise to design secure, scalable solutions and guide platform strategy. You will partner with security leadership and IT teams to strengthen the Senate’s security posture.

Responsibilities include leading architectural design, integrating systems, ensuring compliance with FISMA/NIST, and delivering high-availability solutions

Qualifications

• Bachelor's degree in computer science, information technology, engineering, or equivalent.
• Experience designing secure, scalable ServiceNow solutions aligned with federal requirements.
• Strong ability to lead architecture and guide development teams.

Responsibilities

• Architect secure, scalable ServiceNow solutions aligned with business objectives and federal security requirements.
• Oversee development of applications, workflows, interfaces, scripts, and integrations.
• Provide technical leadership, set standards, and mentor teams.
• Design and implement integrations between ServiceNow and enterprise systems.
• Translate mission needs into technical solutions with security teams and IT leadership.
• Monitor and optimize performance for high availability and scalability.
• Lead technical projects from design through deployment and post-implementation review.
• Provide subject-matter expertise across SIR, VR, GRC, and related security modules.
• Uphold architectural standards for compliance with FISMA, NIST, and other regs.
• Identify opportunities to modernize security and workflow processes.
• Provide Tier III support and resolve complex platform issues.
• Create clear technical documentation and deliver training as needed.

Skills

ServiceNow Security Ops

Architectural design

Platform engineering

Technical leadership

Integration engineering

Stakeholder engagement

Performance optimization

Documentation & training

Security governance

SIR, VR, GRC modules

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

REST/SOAP APIs

ServiceNow IntegrationHub

Flow Designer

Service Portal

JavaScript/GlideScript

Job description

Target Hiring Range: $143,516-$189,558

Department: Chief Information Officer Posting Date Range: 7/30/2026-8/27/2026 Pay Grade Range: $143516-$195704

Work Hours: 8:30am-5:30pm

FLSA Status: Exempt

Remote Work Status: Remote

Hybrid Schedule: 6 days per month on site with specific scheduled days and times subject to the operational needs of the team as well as manager approval.

All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.

The Senate Sergeant at Arms does not pay for relocation expenses.

This vacancy announcement closes at 11:59pm EST. Late applications will not be accepted.


Job Description

JOB OVERVIEW

The Target Hiring Range for this position is: $143,516-$189,558

The U.S. Senate Sergeant at Arms (SAA) / Chief Information Officer (CIO) organization is seeking an experienced Technical Solutions Architect with strong expertise in ServiceNow - particularly its security-focused modules. This position plays a central role in shaping secure, scalable, and resilient ServiceNow solutions that support the mission of the U.S. Senate. The architect will partner with technical teams, security leadership, and business stakeholders to design integrated solutions, guide platform strategy, and strengthen the Senate’s overall security posture.

Key Responsibilities Include

• Architectural Strategy and Design: Lead the design of secure, scalable ServiceNow solutions aligned with business objectives, federal security requirements, and long-term platform strategy.


• Platform Engineering & Development: Oversee development of applications, workflows, interfaces, scripts, and integrations, ensuring quality and maintainability.


• Technical Leadership: Serve as a senior technical advisor, setting standards, guiding development teams, and ensuring best practices in architecture and coding.


• Integration Engineering: Design and implement integrations between ServiceNow and enterprise systems, enabling automated workflows and reliable data exchange.


• Stakeholder Engagement: Translate mission needs into technical solutions, working closely with security teams, business units, and IT leadership.


• Performance & Reliability: Monitor and optimize application performance to ensure high availability, responsiveness, and scalability.


• Project Delivery: Lead technical projects from design through deployment and post-implementation review, ensuring timely and successful delivery.


• ServiceNow Security Expertise: Provide subject-matter expertise across SIR, VR, GRC, threat intelligence, and other security modules.


• Governance & Compliance: Implement and uphold architectural standards that support federal regulations such as FISMA and NIST.


• Continuous Improvement: Identify opportunities to modernize, streamline, or strengthen security and workflow processes.


• Advanced Troubleshooting & Support: Provide Tier III-level support and resolve complex platform issues.


• Documentation & Knowledge Sharing: Produce clear technical documentation and deliver training to teams as needed.

Key Accountabilities/Essential Job Duties

Acts as a senior team leader responsible for structuring complex solutions and delivering IT services. Provides technical guidance and architectural recommendations for designing, building, testing, deploying, and maintaining highly available, scalable, and secure applications, systems, and services. Provides long-range strategic planning activities for the Senate in the areas of modern IT systems and services. Monitors the impact of technological developments; identifies emerging technologies and scopes potential Senate utility. Leads product evaluations and technical studies and task forces; directs pilot testing programs; analyzes new technology for its impact on the Senate environment; tests new releases on Senate supported platforms; develops product configuration standards for use in the Senate environment; recommends strategic direction for the Senate. Creates and reviews system architectures; analyzes system requirements and ensures that systems will be effectively integrated with current applications. Acts as a technical leader and mentor to implementation teams and collaborate across the organization to provide leadership and guidance on technical solutions; Collaborates across organizations in the creation of valuable technology solutions.

JOB SPECIFICATIONS

Required Education

Bachelor's degree in computer science, Information Technology, Engineering, or an equivalent combination of education and work experience.

Other Duties/ Responsibilities

• Develop proof of concept applications to validate proposed solutions.


• Continuously review and evaluate the effectiveness of solutions and propose changes as needed.


• Contract(or) oversight.


• Assist with the establishment and adoption of technology architecture standards and methodologies.


• Write policies.


• Consult with/lead other Senate teams.


• Write RFPs.


• Review and evaluate responses to RFPs.

Required Work Experience

• 8-10 years’ experience as a lead software engineer and demonstrated leadership and mentoring skills.

Required Special Skills/ Knowledge

• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.


• Excellent oral and written communication skills.


• Excellent interpersonal skills and ability to collaborate with team members and stakeholders from across the organization.


• Ability to explain technical challenges and solutions to both technical and non-technical audiences.


• High level of self-discipline and ability to work independently.


• Strong leadership skills.


• High attention to detail and ability to organize, manage, and prioritize many tasks.


• High aptitude for continuously learning new skills.

Desired Qualifications

• Five or more years of hands-on experience with ServiceNow Security Operations (SecOps) and Governance, Risk, and Compliance (GRC).


• Eight or more years of experience designing, developing, and supporting core ServiceNow platform components, including CMDB, ITSM, ITAM, ITOM, IRM, and Change Management.


• Agile/Scrum, SDLC, & GitLab: Background in Agile methodologies, software development lifecycle processes, and version control using GitLab.


• Federal Security Standards: Familiarity with FISMA, NIST, and FedRAMP requirements.


• IT Service Management Frameworks: Knowledge of ITIL or related frameworks.


• Upgrade Management: Understanding of ServiceNow upgrade planning, methods, and best practices.


• Cybersecurity Operationalization: Experience operationalizing ServiceNow cybersecurity solutions and modules.

Desired Skills

• ServiceNow SecOps Expertise: Advanced proficiency with Security Incident Response, Vulnerability Response, Threat Intelligence, GRC, and Business Continuity Management.


• ITSM/ITAM/ITOM: Strong understanding of IT service, asset, and operations management principles and best practices.


• Integration Engineering: Experience integrating ServiceNow with third-party security products using REST/SOAP APIs and ServiceNow IntegrationHub.


• Development Tools: Proficiency with Flow Designer, Service Portal, JavaScript, GlideScript, and related ServiceNow development technologies.


• Web Development: Working knowledge of JavaScript, AngularJS, HTML, and CSS for ServiceNow UI and portal development.


• Cloud & Infrastructure: Solid understanding of cloud computing and infrastructure-as-a-service (IaaS) concepts.


• Performance Optimization: Demonstrated ability to enhance ServiceNow platform performance, scalability, and reliability.


• System & Database Architecture: Experience with system design, integrations, and database architecture.


• API Development: Skilled in API development, SOA, RESTful services, and JSON.


• Project Leadership: Ability to lead Agile technical projects, mentor team members, and manage competing priorities.


• Communication: Strong ability to communicate complex technical concepts clearly to both technical and non-technical audiences.

Desired Certifications

• ServiceNow Certified Implementation Specialist (CIS) in Security Operations or GRC is preferred.


• Relevant certifications in cybersecurity (e.g., CISSP, CISM, CEH) are a plus.

Working Conditions

• No exceptional physical demands.

Security Clearance

• This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance.


• Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.

CONDITIONS OF EMPLOYMENT

To be employed by a Senate employing office in a paid position in the continental United States an individual must:

• Be a U.S. citizen;


• Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C.


• 1324b(a)(3)(B);


• Be (i) admitted as a refugee under 8 U.S.C.


• 1157 or granted asylum under 8 U.S.C.


• 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or


• Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).

Employment is contingent on background / security investigation results.

Benefits At-a-glance

The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW .

ACCOMMODATIONS

As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to [e-mail] with \"Accommodation\" in the subject line.

VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE

If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the \"Thank You\" page after you have submitted your job application.

Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.

• All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.


• Late applications for veterans’ preference will not be considered.


• Documentation to obtain veterans’ preference will not be considered if attached to the job application.


• If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email [e-mail] .


• To view additional information regarding the VEOA, please click here .

An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.