Technology Services Technician II

Duval Schools; Jacksonville, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Duval County Public Schools seeks a mid-level Technology Services Technician to support, install, configure, and maintain computer systems and networks in a local/wide area environment. You’ll troubleshoot remotely and onsite, and assist users with standard software and databases.

Responsibilities include handling Help Desk tickets, coordinating warranty work, and ensuring compliance with district policies and standards. Driver’s license required and position is based in Jacksonville, FL.

Qualifications

• Two-year combination of education, training and experience in Windows/Unix/Linux systems.
• A+ and/or Network+ certifications may substitute for one year of experience.
• Associate’s degree can substitute for two years of experience.

Responsibilities

• Respond to Help Desk trouble calls and initiate tickets.
• Install, configure and relocate technology equipment and software.
• Provide intermediate level assistance on system usage and data transfers.
• Operate Help Desk and remote control software.
• Configure subsystems, products and databases as approved.
• Coordinate warranty work for assigned areas.
• Perform duties per district policies and standards.

Skills

Help Desk support

Network troubleshooting

System installations

Remote support

Documentation

Communication skills

Onsite support

Education

Two-year education/experience mix

Associate’s degree eligible for experience

A+/Network+ certification substitute

Tools

Windows

Unix/Linux

Remote control software

Help Desk software

Network management tools

Job description

Supports technical computer and network systems support work at the intermediate level. Installs, configures, and maintains computer workstations, software, hardware and related equipment in a local and/or wide area network environment. Performs intermediate level local and remote troubleshooting and problem resolution. Performs intermediate level network administration duties.

Essential Functions

• Responds to trouble calls on the Help Desk; initiates trouble tickets; and troubleshoots and resolves basic and intermediate level problems related to technology hardware, software, and connectivity both remotely and onsite. Refers more complicated problems to higher-level technical staff.
• Installs, configures, and relocates technology equipment, peripherals, software, and networking components in a local and/or wide area network environment.
• Provides intermediate level assistance and consultation on system usage including word processing, spreadsheets, e-mail, data and file transfers, databases, and other district approved software and systems in accordance with existing hardware and software standards.
• Operates Computer Help Desk and remote control software.
• Installs, configures, operates, maintains, and troubleshoots computer systems, workstations, networks, and associated equipment.
• Configures and implements approved subsystems, products, and databases
• Implements routine preventive maintenance procedures per DCPS policies and procedures
• Coordinates warranty work for assigned areas.
• Performs other duties as assigned.

Qualifications

Open Requirements

two (2) year combination of education, training and experience installing, configuring, and maintaining Windows and/or Unix/Linux microcomputer systems, which includes the operation of microcomputers using word processing, spreadsheet applications, database, and network software.

Education may be substituted for experience for coursework, major, or degree; in Computer Science, Data Processing, Management Information Systems, or a related field; as follows: twelve (12) semester hours of course work for one (1) year of experience; an Associate’s degree for two (2) years. Certification in A+ and/or Network + may substitute for one (1) year of experience.

Promotional Requirements

All permanent employees of the unit who have worked for one (1) year in the class of Technology Services Technician 1 may be automatically promoted into this classification based upon the recommendation of the department head. All permanent employees who have worked as a TST Trainee or Technology Services Technician 1 who have reached the required 2 years of experience or equivalent through experience, education, and/or certifications may also be automatically promoted into this classification based upon the recommendation of the department head.

Licensing

A valid Florida driver’s license is required prior to appointment and must be maintained during employment in this class.

Knowledge, Skills, and Abilities

• Intermediate knowledge of computer systems, servers, and workstation installations, including operation and preventive maintenance
• Intermediate knowledge of basic network administration and troubleshooting
• Intermediate knowledge of microcomputer software including word processing, spreadsheet applications, data base, network software and data communications
• Intermediate knowledge of computer hardware, software and data communications functionality and capability
• Intermediate knowledge of computer analysis and design principles
• Intermediate knowledge of effective precautionary procedures for protecting and maintaining electronic data security
• Intermediate knowledge of computer associated equipment such as printers, scanners, and digital cameras
• Strong oral, written, and interpersonal communication skills
• Ability to read, understand and apply knowledge acquired from computer manuals, software instructions, and by accessing technical support
• Ability to determine and meet user computer system and workstation needs
• Ability to operate Computer Help Desk and remote control software
• Ability to prepare and maintain documentation
• Ability to prepare instructions and reference materials
• Ability to establish and maintain effective working relationships with others
• Ability to assist and provide basic instruction to users in both one-on-one and small group settings
• Ability to perform duties in accordance with district standards and policies

Become one of Duval County Public Schoolsdedicated professionals who make a difference in the lives of children every day. Whether it’s as a teacher, bookkeeper, counselor, maintenance worker, or one of dozens of other roles, Team Duval employees work together to ensure children achieve academic excellence and are prepared to succeed in life, college, and their careers.