Technology Sales Floor Lead

University of Utah

Salt Lake City (UT)

On-site

USD 28,000 - 30,000

Full time

3 days ago

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Job summary

The University of Utah Campus Store is seeking a Technology Sales Floor Lead in Salt Lake City. This full-time, hourly leadership role drives sales performance, enhances customer experience, and oversees merchandising within the Utech technology department.

You will be a visible floor leader, engaging customers, coaching associates, and ensuring operational excellence, with regular Saturday availability. As a front-line leader, you will promote technology solutions, maintain product knowledge,

Qualifications

Three years of retail sales experience with one year of supervisory experience.
Associate's degree in Business or related field, or two years of related college work with above experience.

Responsibilities

Lead on the sales floor, engage customers and reinforce selling expectations.
Model exceptional customer service and consultative selling approaches.
Assist customers with product selection and technology solutions.

Skills

Retail sales

Supervising staff

Customer service

Merchandising

Education

Associate's degree in Business or related field

Related college coursework

Tools

Point-of-sale systems

Retail technology platforms

Inventory management systems

Job description

Job Summary

The University of Utah Campus Store is seeking a Technology Sales Floor Lead which is a full-time, hourly leadership position responsible for driving sales performance, customer experience, merchandising execution, and daily sales floor operations within the technology retail department (Utech) of the University of Utah Campus Store. This role serves as a visible leader on the sales floor, maintaining an active presence with customers while supporting associates, reinforcing selling behaviors, and ensuring operational excellence. This position is highly customer-facing and is expected to spend the majority of scheduled time on the sales floor engaging customers, promoting technology solutions, supporting service operations, and maintaining merchandising and inventory standards. Regular Saturday availability is required.

Why Work at the University Campus Store?

At the University of Utah Campus Store, we make campus a family.

Every member of our team contributes to the success of students, faculty, staff, alumni, and visitors. Whether providing course materials, technology solutions, Starbucks beverages, official University merchandise, or exceptional customer service, our employees play an important role in supporting the University community.

We believe that hiring is more than filling positions. We seek individuals who are committed to service, collaboration, accountability, and creating an environment where others feel welcomed and supported.

If you are passionate about helping others succeed and want to contribute to a positive campus experience, we encourage you to apply.

Learn more about our mission and values here www.store.utah.edu

Responsibilities

Serve as a visible leader on the sales floor, actively engaging customers, supporting team members, and reinforcing customer service and sales expectations throughout the shift.
Model and promote exceptional customer service, consultative selling techniques, and professional conduct.
Assist customers with product selection, purchasing decisions, and technology solutions by identifying needs and recommending appropriate products, services, and accessories.
Meet or exceed individual sales goals while supporting departmental sales objectives.
Promote complete technology solutions, including devices, accessories, protection plans, service offerings, custom orders, payroll deduction options, and tax-free purchasing benefits.
Maintain advanced working knowledge of Apple and PC product lines, accessories, peripherals, protection plans, service offerings, and current technology trends.
Educate customers on product features, compatibility, service options, repair services, purchasing programs, and available promotions.
Assist with onboarding and training new associates while providing day-to-day guidance, product knowledge, and sales support to team members.
Support management by communicating customer feedback, operational concerns, sales opportunities, and inventory needs.
Provide basic troubleshooting assistance for common device and accessory issues and elevate advanced technical concerns to certified technicians when appropriate.
Support service operations by gathering customer and device information, assisting with repair check-in and check-out processes, explaining repair options and timelines, and ensuring smooth customer handoffs to technicians.
Assist Apple appointment customers and help manage customer expectations regarding service availability and repair timelines.
Monitor inventory levels, perform cycle counts and inventory audits, identify discrepancies, and communicate replenishment or ordering needs.
Receive, stock, organize, replenish, and maintain merchandise and accessories to ensure product availability and sales floor readiness.
Execute and maintain visual merchandising standards, including product displays, promotional signage, accessory merchandising, and overall department presentation.
Follow opening, closing, and daily operational procedures while maintaining a clean, organized, safe, and customer-ready environment.
Process transactions accurately through the point-of-sale system, including tax-free purchases, payroll deduction sales, protection plan enrollments, and other technology retail transactions.
Answer phones professionally and assist, resolve, or route customer inquiries as appropriate.
Work collaboratively with associates, technicians, supervisors, and store leadership to support departmental goals and ensure a seamless customer experience.
Participate in team meetings, training programs, product launches, promotional events, and ongoing professional development opportunities.
Maintain compliance with University and Campus Store policies, procedures, and operational standards.

Minimum Qualifications

Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate's degree in Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for 1 year of education) is preferred. This position is not responsible for providing patient care.

Preferences

Minimum of three (3) years of retail sales or customer service experience.
Previous experience in technology retail, consumer electronics, computer sales, or a retail lead role preferred.
Demonstrated success in achieving sales goals and delivering exceptional customer service.
Strong knowledge of Apple and PC hardware, accessories, and related technology products preferred.
Experience with solution-based selling and consultative customer engagement.
Experience with visual merchandising, inventory management, and retail operations.
Strong communication, teamwork, organizational, and interpersonal skills.
Experience using point-of-sale systems and retail technology platforms.
Ability to multitask and adapt in a dynamic retail environment.
Ability to stand for extended periods, lift merchandise, and perform physical retail duties throughout scheduled shifts.
Flexibility to work evenings, weekends, and peak business periods as needed.