Technology Operations Specialist

Bank of America; Town of Florida (NY); On-site; USD 81,000 - 134,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in the United States is seeking an experienced Messaging and Collaboration specialist to maintain enterprise infrastructure, including Outlook, SharePoint, WebEx, and Teams. You will support multi-site environments, manage user accounts, and coordinate with developers and project managers to deploy global solutions.

The role requires 3+ years in technical operations, proficiency in M365, AD, Exchange, and strong ITIL knowledge, with on-call rotation.

Qualifications

• Experience in a technical operations or enterprise support role.
• Proficiency with Outlook and M365 messaging technologies.
• SharePoint administration experience.
• Knowledge of Active Directory, Exchange, OneDrive, Teams, Skype, WebEx.
• Strong ITIL framework understanding and problem solving.

Responsibilities

• Maintain and support enterprise Messaging/Collaboration infrastructure.
• Lead resolution of complex issues and coordinate deployments worldwide.
• Provide training and documentation; ensure security of messaging environment.

Skills

Innovative Thinking

Production Support

Result Orientation

Risk Management

Solution Design

Adaptability

Analytical Thinking

Collaboration

Influence

Solution Delivery

Process Architecture

Automation

DevOps Practices

Project Management

Stakeholder Management

Education

ITIL certification

Microsoft certification

Network+ certification

Tools

Outlook

M365

SharePoint

Active Directory

Microsoft Exchange

OneDrive

MS Teams

Skype for Business/WebEx

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies. Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed) Assumes the leadership role in the resolution of complex technical issues (SME) Consults with application developers on issues related to the impact of applications Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation) Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations Provides training to users, junior technicians and other IT personnel

Required Qualifications:

• 3+ years of experience in a technical operations or enterprise support role
• Proficiency with Outlook and M365 messaging technologies
• Experience with SharePoint administration
• Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx
• Strong understanding of ITIL frameworks and operational best practices
• Demonstrated analytical and problem‑solving skills
• Effective communication skills for both technical and non‑technical audiences
• Strong process documentation and technical writing skills
• Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
• Basic networking and troubleshooting knowledge
• Ability to participate in on‑call rotation and provide after‑hours support as needed

Desired Qualifications:

• Experience automating recurring processes.
• SQL scripting proficiency
• PowerShell scripting experience
• Relevant certifications (ITIL, Microsoft, Network+)
• Technical writing experience

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery
• Process Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay range $81,200.00 - $134,300.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits:

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement:

https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency:

https://careers.bankofamerica.com/en-us/pay-transparency