Senior Architect - Microsoft Exchange Online
Bank of America
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Benefits offered by this job
Job summary
Bank of America seeks an experienced Enterprise Messaging Architect to define an architectural vision for complex Exchange Online solutions. The role drives migrations, mailbox topology, high availability, and secure mail flow while partnering with desktop, identity, and network teams to ensure seamless user experience.
The candidate will implement hybrid/online designs, governance, and compliance integrations, delivering scalable, resilient messaging across enterprise environments.
Qualifications
- 8+ years in enterprise messaging or collaboration architecture
- 4+ years hands-on experience with Exchange Online
- Deep expertise in: Exchange Server 2016/2019 (hybrid and coexistence)
- Exchange Online mail flow and transport
- Exchange Edge services
- Autodiscover, DNS, and SMTP architecture
- Email hygiene systems (DLP, Malware, Spoofing, Phishing, Tagging)
- Strong understanding of: Microsoft 365 identity integration
- Hybrid connectivity and network dependencies
- Client protocols (MAPI, REST, ActiveSync)
- Proven experience delivering large-scale migrations (10k+ mailboxes preferred)
- Strong understanding of: Throttling, concurrency, and migration optimization
- End-user impact management and communications
Responsibilities
- Works across the business, operations and technology to create the solution intent and architectural vision for complex solutions and prioritize functional and non-functional requirements into a technology backlog to enable the technology roadmap and functionality to support evolving capabilities and services
- Contributes to the creation of the architecture roadmap of defined domains (Business, Application, Data, and Technology) in support of the product roadmap and the development of best practices including standardized templates
- Clarifies the architecture, assists with system design to support implementation, and provides solution options to resolve any architectural impediments
- Facilitates solution driven discussions, leads the design of complex architectures, and finds creative solutions through knowledge of domain, practical experiments, and proof of concepts while ensuring architecture is flexible, modular, and adaptable
- Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions
- Supports the team as needed to select the technology stack required for solutions and helps select preferred technology products
- Performs design and code reviews to ensure all non-functional requirements are sufficiently met (for example, security, performance, maintainability, scalability, usability and reliability)
- Design and own Exchange Online architectures, including: Hybrid Exchange (Exchange 2016/2019 → Exchange Online)
- Coexistence and staged migration models
- Multi-geo tenant design and mailbox placement strategies
- High availability, disaster recovery, and service resilience
- Define standards for: Mailbox sizing and quotas
- Shared mailboxes, resource mailboxes, and service accounts
- SMTP relay and application integrations
- Transport rules and mail flow architecture
- Lead large-scale Exchange migrations, including: On-premises Exchange to Exchange Online
- Cross-forest or tenant-to-tenant migrations
- Public folder modernization or replacement
- Design and execution: Migration throughput and throttling strategies
- Cutover, staged, and hybrid migration plans
- Rollback and business continuity strategies
- Partner with desktop, identity, and network teams to ensure seamless end-user experience
- Architect secure messaging solutions aligned to enterprise standards: Email authentication (SPF, DKIM, DMARC)
- Anti-spam, anti-phishing, and malware protection
- Secure mail flow and transport encryption
- Integrate Exchange Online with: Microsoft Purview (retention, eDiscovery, DLP)
- Microsoft Defender for Office 365
- Microsoft Entra ID Conditional Access
- Support regulatory requirements such as: Legal hold and litigation workflows
- Journaling, retention, and supervision
- Data residency and cross-border considerations
Skills
Tools
Job description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Job Description: This job is responsible for defining an architectural vision and solution that supports the strategic outcomes of the Business' Products and Services. Key responsibilities include defining the target operating environment, designing for client resiliency, assisting with solution design, and defining non-functional requirements. Job expectations include working with stakeholders and service providers aligned to the Business' strategic objectives, evaluating the impact of strategic design decisions, and contributing to the architecture roadmap.
- Works across the business, operations and technology to create the solution intent and architectural vision for complex solutions and prioritize functional and non-functional requirements into a technology backlog to enable the technology roadmap and functionality to support evolving capabilities and services
- Contributes to the creation of the architecture roadmap of defined domains (Business, Application, Data, and Technology) in support of the product roadmap and the development of best practices including standardized templates
- Clarifies the architecture, assists with system design to support implementation, and provides solution options to resolve any architectural impediments
- Facilitates solution driven discussions, leads the design of complex architectures, and finds creative solutions through knowledge of domain, practical experiments, and proof of concepts while ensuring architecture is flexible, modular, and adaptable
- Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions
- Supports the team as needed to select the technology stack required for solutions and helps select preferred technology products
- Performs design and code reviews to ensure all non-functional requirements are sufficiently met (for example, security, performance, maintainability, scalability, usability and reliability)
- Design and own Exchange Online architectures, including: Hybrid Exchange (Exchange 2016/2019 → Exchange Online)
- Coexistence and staged migration models
- Multi-geo tenant design and mailbox placement strategies
- High availability, disaster recovery, and service resilience
- Define standards for: Mailbox sizing and quotas
- Shared mailboxes, resource mailboxes, and service accounts
- SMTP relay and application integrations
- Transport rules and mail flow architecture
- Lead large-scale Exchange migrations, including: On-premises Exchange to Exchange Online
- Cross-forest or tenant-to-tenant migrations
- Public folder modernization or replacement
- Design and execution: Migration throughput and throttling strategies
- Cutover, staged, and hybrid migration plans
- Rollback and business continuity strategies
- Partner with desktop, identity, and network teams to ensure seamless end-user experience
- Architect secure messaging solutions aligned to enterprise standards: Email authentication (SPF, DKIM, DMARC)
- Anti-spam, anti-phishing, and malware protection
- Secure mail flow and transport encryption
- Integrate Exchange Online with: Microsoft Purview (retention, eDiscovery, DLP)
- Microsoft Defender for Office 365
- Microsoft Entra ID Conditional Access
- Support regulatory requirements such as: Legal hold and litigation workflows
- Journaling, retention, and supervision
- Data residency and cross-border considerations
- Define operational models for Exchange Online: Monitoring, alerting, and incident response
- Change and release management
- Capacity planning and service health governance
- Troubleshoot complex issues involving: Mail flow and transport delays
- Client connectivity (Outlook, mobile, ActiveSync)
- Hybrid configuration and directory synchronization
- Drive continuous improvement of service reliability and performance
- 8+ years in enterprise messaging or collaboration architecture
- 4+ years hands-on experience with Exchange Online
- Deep expertise in: Exchange Server 2016/2019 (hybrid and coexistence)
- Exchange Online mail flow and transport
- Exchange Edge services
- Autodiscover, DNS, and SMTP architecture
- Email hygiene systems (DLP, Malware, Spoofing, Phishing, Tagging)
- Strong understanding of: Microsoft 365 identity integration
- Hybrid connectivity and network dependencies
- Client protocols (MAPI, REST, ActiveSync)
- Proven experience delivering large-scale migrations (10k+ mailboxes preferred)
- Strong understanding of: Throttling, concurrency, and migration optimization
- End-user impact management and communications
- Strong architectural and analytical thinking
- Excellent documentation and communication skills
- Ability to explain complex technical topics to non-technical stakeholders
- Comfortable operating at both deep technical and executive levels
- Microsoft certifications such as: MS-100 / MS-101 Messaging or Microsoft 365 certifications
- Experience in regulated industries (financial services, healthcare, government)
- Exposure to: Microsoft Purview (eDiscovery, retention, DLP) Microsoft Defender for Office 365 Tenant-to-tenant or divestiture migrations Microsoft Outlook on Mobile
- Familiarity with: Multi-geo Microsoft 365 deployments Zero Trust messaging principles
- Analytical Thinking
- Architecture
- Result Orientation
- Solution Design
- Technical Strategy Development
- Application Development
- Collaboration
- Data Management
- DevOps Practices
- Risk Management
- Agile Practices
- Automation
- Influence
- Solution Delivery
- Process
- Test Engineering
- Shift: 1st shift (United States of America)
Hours Per Week: 40
Shift: 1st shift (United States of America)
Location: US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)
Pay range $140,500.00 - $205,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
- We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Learn about some of the ways Bank of America is making a difference in the communities we serve.
Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.
Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.
Learn about our four values that represent what we believe.
Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency
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