Production Services Specialist II

Bank of America; Stamford (CT); On-site; USD 74,000 - 144,000; Full time

Job summary

Bank of America in Stamford, CT is seeking an Application Support professional to manage batch and feed processes, investigate issues, and provide SME guidance on diagnosing root causes. The role emphasizes collaboration with cross-functional teams to maintain stable production services.

The position requires UNIX/Shell scripting, SQL/Oracle/Hadoop familiarity, and strong ITIL/incident management mindset. A 40-hour week on site supports a dynamic, in-office culture with competitive pay and

Qualifications

• 2+ years in an application support position with hands-on experience supporting client applications.

Responsibilities

• Batch and Feed Management – monitor multiple batch processes to completion, investigating and resolving any issues.

Skills

Adaptability

Analytical Thinking

Collaboration

Production Support

DevOps Practices

Project Management

Stakeholder Management

Solution Design

Result Orientation

Automation

Business Acumen

Influence

Risk Management

Innovation

Tools

Autosys

UNIX

Shell Scripting

SQL

Oracle

Hadoop

ITSM

ITIL

Confluence

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

Batch and Feed Management – monitor multiple batch processes to completion, investigating and resolving any issues Alert Management – timely response, analysis, and resolution of issues identified through monitoring Knowledge Management - create support documentation and update existing documentation Incident Management – creation of INC in clear business language, maintaining open communication while INC is worked upon, following proper escalation channels Application support – provide subject matter expertise to troubleshoot and resolve application issues and user inquiries including research of root cause and recommendations for preventative action Communications - Excellent verbal/written communication skills, ability to communicate effectively with both technical and non-technical individuals Reporting - Utilize framework tools such as ITSM, ITRS, etc. for making updates and producing reports

Required Qualifications

• 2+ years in an application support position with hands-on experience supporting client applications
• Good knowledge of Autosys
• Strong knowledge of UNIX and Shell scripting
• Good knowledge of SQL, Oracle, Hadoop, or similar DBMS
• Ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• Ability to learn quickly and independently
• Motivation to continuously improve themselves and the environment

Desired Qualifications

• Ability to work in a multi-regional team.
• Enterprise Monitoring – ITRS Geneos, Splunk, NEWS
• Knowledge of Software Development Life Cycle
• Working knowledge of ITIL
• Excellent project and time management skills
• Documentation (Confluence)
• Financial industry experience

Skills

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - CT - Stamford - 600 Washington Blvd (CT2561)

Pay and benefits information

Pay range $73,600.00 - $143,800.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency