Technology Operations Leader – AI-Driven Global Infra

Digital Media Management, Inc.

United States

Remote

USD 105,000 - 125,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical premiums covered

Dental premiums covered

Vision premiums covered

Employer-paid life insurance

A Tax-advantaged HSA

401(k) match

Paid family leave

Unlimited PTO

DMM Fridays

Job summary

Digital Media Management (DMM), a Keywords Studios company, is seeking a Technology Operations Manager to join our East Coast team. This role will support the technology needs for a collection of our global studios, focusing on systems management, tech support, equipment management, and policy coordination with global IT teams.

You will leverage AI to improve workflows, provide Mac and PC support, administer business systems, and act as a technology thought leader.

Qualifications

5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management
Deep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc.
Experience in leveraging AI and machine learning to build efficiency across technology workflows
Strong communication skills and attention to detail
Knowledgeable of Apple and PC products and machines
Experience with content security management and compliance
Excellent time and project management skills

Responsibilities

Manage and optimize the technology operations for 3 global studios within Keywords Studios
Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems
Collaborate with global IT teams on long-term technology processes, requirements and solutions
Leverage AI and machine learning to build efficient processes across the business and workflows
Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes
Acts as administrator for the group’s business systems and creative production tools
Serve as a thought leader on technology infrastructure, expansion and AI integration
Provide user support for Mac and PC operating systems and assess equipment needs globally
Troubleshoot technology related issues across the group
Act as point of contact for clients regarding content security compliance
Coordinate and manage services between current vendors and outside contractors