Technology Operations Lead (Fully Remote)

Great Gray Group; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Employer-paid life and disability

Annual well-being stipend

401(k) plan with employer contribution

Job summary

Great Gray Group, a leading independent provider of trustee and administrative services, seeks an experienced operations leader to own delivery across Engineering teams and define standard practices. You will govern Jira, stand-ups, escalations, and SLAs while tracking PRDs, stories, and due dates, surfacing blockers early.

Offering comprehensive medical, dental, and vision coverage, employer-paid life and disability insurance, and a generous 401(k) with strong employer matching, this role

Qualifications

• Bachelor's degree and 7+ years in operations, delivery management, or program management, including 2+ years in a lead role.
• Hands-on experience with Jira, Salesforce or comparable case management tools, and defining/enforcing SOPs.
• Experience with monitoring and observability tools and working familiarity with a major cloud platform (AWS, Azure, or GCP).
• Comprehensive group medical, dental, and vision insurance.
• Employer-paid life and disability insurance and an annual well-being stipend.
• Eligible employees may contribute to a 401(k) plan with an advantageous employer contribution model.

Responsibilities

• Own operational discipline and delivery tracking across all of Engineering.
• Set the operating standards that Engineering runs on, including Jira, stand-ups, escalation, and SLAs.
• Define and maintain SOPs for Agile methodology, Jira usage, refinement, and stand-ups across all Engineering teams.
• Track PRDs, TRDs, Jira epics and stories, story points, and due dates, surfacing blockers and risks early.
• Own the escalation path for customer-reported issues and manage data SLAs with clients, vendors, and internal stakeholders.

Skills

Leadership

Delivery management

Agile methodology

Education

Bachelor's degree

Tools

Jira

Salesforce

SOPs

Cloud platforms

Job description

• Own operational discipline and delivery tracking across all of Engineering (RPAG, BoardingPass, Data Engineering, AI and DevOps).
• Set the operating standards that Engineering runs on, including Jira, stand-ups, escalation, and SLAs.

Responsibilities:

• Define and maintain SOPs for Agile methodology, Jira usage, refinement, and stand-ups across all Engineering teams.
• Track PRDs, TRDs, Jira epics and stories, story points, and due dates, surfacing blockers and risks early.
• Own the escalation path for customer-reported issues and manage data SLAs with clients, vendors, and internal stakeholders.

Qualifications:

• Bachelor's degree and 7+ years in operations, delivery management, or program management, including 2+ years in a lead role.
• Hands-on experience with Jira, Salesforce or comparable case management tools, and defining/enforcing SOPs.
• Experience with monitoring and observability tools and working familiarity with a major cloud platform (AWS, Azure, or GCP).
• Comprehensive group medical, dental, and vision insurance.
• Employer-paid life and disability insurance and an annual well-being stipend.
• Eligible employees may contribute to a 401(k) plan with an advantageous employer contribution model.

Great Gray Group

Great Gray Group is a leading independent provider of trustee and administrative services to Collective Investment Trusts, with over $385 billion in assets under management. The company is a high-growth organization with a culture focused on growth mindset, disciplined curiosity, grit, results ownership, and collaboration.