Technology Operations Engineer - Server Hardware Troubleshooting

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Lowe's Companies, Inc. in Mooresville, NC is seeking a Technology Operations Engineer to support enterprise systems and infrastructure.

You will help ensure uptime, reliability, and performance across live, pre-production, and development environments, collaborating with senior engineers and business units. You'll implement and validate basic designs, troubleshoot issues, prepare components for installation, and contribute to testing and documentation of standards.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 2 years in IT support with distributed tech.
• Experience in infrastructure and applications management & diagnostics.

Responsibilities

• Implement complex solutions for designated infrastructure systems based on inputs from senior engineers.
• Collaborate with senior engineers on options, risks, and benefits of designs.
• Maintain and optimize live, pre-production, and dev environments for uptime.
• Troubleshoot or escalate issues in applications, networks, systems, and databases.
• Develop and validate basic system design prototypes to meet core requirements.
• Prepare system components for installation and configure hardware/software.
• Develop and execute basic infrastructure tests to verify functionality.
• Lead validation/testing of small components within larger systems.
• Document detailed standards for deploying and maintaining services.
• Provide post-implementation support and system enhancements as needed.

Skills

IT support

Distributed technologies

Diagnostics

Infrastructure experience

Education

Bachelor's degree in computer science or related field

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to support operational health in performance, availability, interoperability, and reliability of technology systems by providing first- and second-level support for enterprise systems and delivering infrastructure solutions in support of components of larger project-based solutions. The role assists more senior level engineers with infrastructure planning, engineering, and architecture, works with business units to ensure solutions meet or exceed business requirements, and may deliver work on a smaller component scale independently. The Technology Operations Engineer will suggest, promote, and use published standards to minimize environment complexity and ensure regulatory and license compliance. This role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet department needs.

What You Will Do

• Implements somewhat complex solutions requirements and functional specifications that support integrated and sustainable designs for designated infrastructure systems based on input from more senior level engineers.
• Works with more senior level engineers to provide recommendations and input on options, risks, and benefits for infrastructure systems designs.
• Maintains, upgrades, and optimizes live, pre-production, and dev environments to ensure maximum uptime.
• Troubleshoots and fixes (or escalates) applications, networks, systems, and databases to resolve issues.
• Develops and validates basic system design prototypes to ensure core functionality requirements are met.
• Builds basic hardware and/or software configurations and prepares system components for installation to the infrastructure.
• Develops, validates, and executes basic infrastructure tests to identify system errors and ensure solutions meet functional specifications.
• Leads effort to deliver the validation and testing of smaller, basic components of larger infrastructure systems to ensure core functionality requirements are met.
• Develops and documents detailed standards for the introduction and maintenance of services to ensure successful deployment and operation of assigned enterprise infrastructure systems.
• Provides support for functionality tests as needed, working with technology teams to revise key system components based on test results as appropriate.
• Provides post-implementation support, making system enhancements as needed.

Minimum Qualifications

• Bachelor's degree in computer science, computer information systems, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 2 years of experience in an IT support environment with technical experience in distributed technologies and systems development
• Experience with both infrastructure and applications systems management, diagnostics, and support

Preferred Skills/Education

• 2 years of experience writing technical documentation in an infrastructure development environment
• 1 year of experience working in the retail industry in a large matrixed IT organization requiring interaction with senior management at the director level or above
• 1 year of experience working with third-party IT vendors and/or systems solution providers

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.