Store Operations Consultant - HomeCare+, Execution

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 85,000 - 125,000; Full time

Job summary

Lowe's Companies, Inc. based at the Mooresville, NC headquarters is seeking a Store Operations Project Lead to drive store initiatives and improve processes.

You'll work to develop tools, coordinate across teams, and implement improvements that affect sales, service, technology, omni-channel, and store communications. The role emphasizes data analytics, project management, and collaboration with field leadership to deliver measurable business results.

Qualifications

• Bachelor's degree in Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement.
• 4+ years of related industry experience (Install/Repair or US Home Improvement).
• 4+ years of experience in data analytics and performance reporting.
• Demonstrated project management experience (e.g., Gantt Chart design and development).

Responsibilities

• Leads development and implementation of store improvement tools and processes with guidance from Store Operations Manager.
• Collaborates cross-functionally to deliver projects, best practices, and process improvements.
• Uses field feedback and reporting to provide recommendations to field leadership.
• Coordinates and manages timely execution of projects across stores from development to implementation.
• Analyzes qualitative and quantitative data to identify ROI and cost savings.
• Interprets reporting and develops actionable performance recommendations for stakeholders.
• Provides real-time guidance to stores for day-to-day procedures.
• Assesses post-project feedback to drive continuous improvement.
• Manages projects by building plans and ensuring on-target delivery and integration.
• Performs market and competitive analyses with SMEs when needed.
• Enhances associate-facing technology to improve productivity.
• Reviews and publishes policies and processes for new store initiatives.

Skills

Project management

Data analytics

Cross-functional collaboration

Process improvement

Store operations

Education

Bachelor's degree in Business/Management/Operations

Tools

Gantt Chart design

ServiceBench

Mappoint/PowerMap

Call Scheduling/Dispatch

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to lead, assess, support/design, implement, and roll out store initiatives that support store teams with driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day to day store operations, including sales, service, technology, omni-channel, and store communications.

What You Will Do

• Leads the development and implementation of store improvement tools and processes, with limited guidance from the Store Operations Manager.
• Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.
• Utilizes and analyze field feedback and reporting to provide recommendations for process improvement and projects to field leadership.
• Coordinates and manages timely execution of projects across stores, from development to implementation.
• Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
• Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.
• Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.
• Analyzes post-project feedback to provide continuous improvement solutions.
• Manages projects by building the project plan and ensuring on target and timely delivery of imitative desired output and integration
• Solves complex business problems by performing competitive and market analysis, utilizing subject matter experts both internally and externally where needed
• Enhance and develop associate facing technology to improve productivity and efficiency.
• Reviews, approves, and publishes, policies, procedures, and processes for new store initiatives, at times, executing the process of documenting.

Minimum Qualifications

• Bachelor's degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
• Other or equivalent years of experience in lieu of education requirement, if applicable
• 4 Years of Related Industry Experience (Installation, Repair or US Home Improvement)
• 4 Years of Experience in data analytics, performance reporting
• Demonstrated project management experience, such as Gantt Chart design and development

Preferred Skills/Education

• 4 Years of Experience in a Store Operations role (with an emphasis in Install and/or Repair Industry experience)
• 2 Years of Experience with Service Provider Management Tools, such ServiceBench, Mappoint/PowerMap, and Call Scheduling/Dispatch
• 2 Years of Experience with Service Provider Capacity Management

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.