Lead Technology Operations Analyst - Nights

Lowe's Companies, Inc.; Winston-Salem (NC); On-site; USD 81,400 - 154,700; Full time

Job summary

Lowe's Companies, Inc. is seeking an experienced IT Operations professional to provide onsite coverage for a 24x7x365 mission critical facility in Winston-Salem. You will lead incident response, coordinate third-party vendors, and manage infrastructure changes while ensuring production readiness and compliance with security standards.

You will mentor staff, oversee rack integrations and DCIM asset validation, and drive continuous improvements in operational efficiency and service quality.

Qualifications

• Bachelor's Degree in Computer Science, CIS, or related field.
• 5 years of experience in an IT support or operations environment.
• 2 years of IT support or deployment experience across multiple platforms.
• 2 years of leadership experience.

Responsibilities

• Provide onsite coverage for a 24x7x365 Mission Critical Facility, protecting and supporting continuous operations.
• Analyze, prioritize, and respond to alerts, notifications, and requests that come to designated inboxes, phones, dashboards, and intake systems.
• Perform advanced preventative maintenance, technical support, and break/fix repairs on technology (e.g. printers, mobile devices, servers, network equipment, and storage equipment).
• Lead incident response by coordinating technical resources, managing escalations, restoring service, conducting root cause analysis, documenting incident activities, and supporting post-incident reviews.
• Coordinate and oversee third-party vendors performing maintenance or repair activities, validating work quality, ensuring compliance with operational standards, and resolving service issues.
• Coordinate, execute, and audit infrastructure changes while validating production readiness, minimizing operational risk, and ensuring successful implementation.
• Conduct Shift Handover – prepare documentation and orally review key events that occurred during one’s shift, tasks that need to be completed during the next shift, as well as other important information.
• Coordinate daily operational activities, assign work, balance workloads, ensure appropriate staffing coverage, and provide technical leadership to Technology Operations Analysts during each shift.
• Maintain accurate asset records within the Data Center Infrastructure Management (DCIM) system by documenting infrastructure, auditing inventory, and validating operational environments and asset information.
• Oversee, Coordinate, and Perform rack integration activities, including hardware installation, structured copper and fiber cabling, cable management, equipment labeling, testing, asset validation, and documentation in accordance with enterprise standards.
• Identify and suggest possible improvements on procedures.
• Support data center capacity management by monitoring rack space, power utilization, structured cabling, and hardware placement to optimize infrastructure resources.
• Mentor and coach junior associates while serving as the primary technical escalation point for operational issues.
• Serve as the primary liaison between infrastructure teams, business partners, vendors, and support organizations to ensure operational needs are effectively met.
• Monitor operational performance, analyze metrics and trends, recommend process improvements, and implement corrective actions to improve service quality and operational efficiency.
• Monitors departmental workflow activities and takes corrective action when necessary.
• Ensure operational activities comply with enterprise security standards, audit requirements, change management processes, and established operational procedures.
• Perform routine data center inspections to verify operational readiness, identify issues, and maintain a safe and secure operating environment.
• Support disaster recovery and business continuity exercises and recovery events while documenting results and identifying opportunities for operational improvement.

Skills

Leadership

Vendor coordination

DCIM/CMDB

Incident response

Data center operations

Communication

Operations troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

DCIM/CMDB tools

Vendor management tools

Job description

• Provide onsite coverage for a 24x7x365 Mission Critical Facility, protecting and supporting continuous operations
• Analyze, prioritize, and respond to alerts, notifications, and requests that come to designated inboxes, phones, dashboards, and intake systems
• Perform advanced preventative maintenance, technical support, and break/fix repairs on technology (e.g. printers, mobile devices, servers, network equipment, and storage equipment)
• Review and execute Standard Operating Procedures (SOPs), note issues, process updates, and submit recommendations to improve SOPs
• Lead incident response by coordinating technical resources, managing escalations, restoring service, conducting root cause analysis, documenting incident activities, and supporting post-incident reviews.
• Coordinate and oversee third-party vendors performing maintenance or repair activities, validating work quality, ensuring compliance with operational standards, and resolving service issues.
• Coordinate, execute, and audit infrastructure changes while validating production readiness, minimizing operational risk, and ensuring successful implementation.
• Conduct Shift Handover – prepare documentation and orally review key events that occurred during one’s shift, tasks that need to be completed during the next shift, as well as other important information
• Coordinate daily operational activities, assign work, balance workloads, ensure appropriate staffing coverage, and provide technical leadership to Technology Operations Analysts during each shift.
• Maintain accurate asset records within the Data Center Infrastructure Management (DCIM) system by documenting infrastructure, auditing inventory, and validating operational environments and asset information.
• Oversee, Coordinate, and Perform rack integration activities, including hardware installation, structured copper and fiber cabling, cable management, equipment labeling, testing, asset validation, and documentation in accordance with enterprise standards.
• Identify and suggest possible improvements on procedures
• Support data center capacity management by monitoring rack space, power utilization, structured cabling, and hardware placement to optimize infrastructure resources.
• Mentor and coach junior associates while serving as the primary technical escalation point for operational issues.
• Serve as the primary liaison between infrastructure teams, business partners, vendors, and support organizations to ensure operational needs are effectively met.
• Monitor operational performance, analyze metrics and trends, recommend process improvements, and implement corrective actions to improve service quality and operational efficiency.
• Monitors departmental workflow activities and takes corrective action when necessary
• Ensure operational activities comply with enterprise security standards, audit requirements, change management processes, and established operational procedures.
• Perform routine data center inspections to verify operational readiness, identify issues, and maintain a safe and secure operating environment.
• Support disaster recovery and business continuity exercises and recovery events while documenting results and identifying opportunities for operational improvement.

Key Responsibilities

• Provide onsite coverage for a 24x7x365 Mission Critical Facility, protecting and supporting continuous operations
• Analyze, prioritize, and respond to alerts, notifications, and requests that come to designated inboxes, phones, dashboards, and intake systems
• Perform advanced preventative maintenance, technical support, and break/fix repairs on technology (e.g. printers, mobile devices, servers, network equipment, and storage equipment)
• Review and execute Standard Operating Procedures (SOPs), note issues, process updates, and submit recommendations to improve SOPs
• Lead incident response by coordinating technical resources, managing escalations, restoring service, conducting root cause analysis, documenting incident activities, and supporting post-incident reviews.
• Coordinate and oversee third-party vendors performing maintenance or repair activities, validating work quality, ensuring compliance with operational standards, and resolving service issues.
• Coordinate, execute, and audit infrastructure changes while validating production readiness, minimizing operational risk, and ensuring successful implementation.
• Conduct Shift Handover – prepare documentation and orally review key events that occurred during one’s shift, tasks that need to be completed during the next shift, as well as other important information
• Coordinate daily operational activities, assign work, balance workloads, ensure appropriate staffing coverage, and provide technical leadership to Technology Operations Analysts during each shift.
• Maintain accurate asset records within the Data Center Infrastructure Management (DCIM) system by documenting infrastructure, auditing inventory, and validating operational environments and asset information
• Oversee, Coordinate, and Perform rack integration activities, including hardware installation, structured copper and fiber cabling, cable management, equipment labeling, testing, asset validation, and documentation in accordance with enterprise standards
• Identify and suggest possible improvements on procedures
• Support data center capacity management by monitoring rack space, power utilization, structured cabling, and hardware placement to optimize infrastructure resources.
• Mentor and coach junior associates while serving as the primary technical escalation point for operational issues.
• Serve as the primary liaison between infrastructure teams, business partners, vendors, and support organizations to ensure operational needs are effectively met.
• Monitor operational performance, analyze metrics and trends, recommend process improvements, and implement corrective actions to improve service quality and operational efficiency.
• Monitors departmental workflow activities and takes corrective action when necessary
• Ensure operational activities comply with enterprise security standards, audit requirements, change management processes, and established operational procedures.
• Perform routine data center inspections to verify operational readiness, identify issues, and maintain a safe and secure operating environment.
• Support disaster recovery and business continuity exercises and recovery events while documenting results and identifying opportunities for operational improvement.

Required Qualifications

• Bachelor's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field)
• 5 years of experience in an IT support or operations environment working with PC or client/server platforms and/or hardware
• 2 years of IT support or deployment experience working across multiple platforms or specialty areas
• 2 years of experience in a leadership role with or without direct reports

Preferred Qualifications

• Master's Degree in Computer Science, CIS, or related field
• 4 years of work experience leading technical or project teams with or without direct reports in a large matrixed, retail organization
• 4 years of experience working in a large matrixed organization
• 4 years of experience working in a data center
• 4 years of experience working with third party IT vendors and/or systems solution providers
• 4 years of IT experience in the retail industry
• 3 years of Lowe’s Operations experience
• 3 years of work experience in an IT role requiring interaction with senior management
• 2 years of experience supporting enterprise infrastructure technologies, including servers, storage, networking, structured cabling, and DCIM/CMDB platforms.

ADA Requirements

Physical Demand

• Ability to hear, listen and to communicate verbally with others.
• Ability to sit and stand for long periods of time.
• Ability to use basic computer tools (e.g., keyboard, mouse, and monitor).
• Move throughout all areas of a store, distribution, or data center facility with or without a reasonable accommodation.
• Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch on a daily basis to accomplish work activities.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Environmental Factor

• Exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.
• Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distraction.
• Exposure to shaking objects and equipment.

Lifting

• Individuals in this job must be able to handle and move items weighing up to the following weight with or without reasonable accommodation.
• Lifting and moving merchandise methods will vary depending on role of associate, weight of merchandise, and/or volume of product; associates must follow lifting guidelines.
• A single lift by one associate should not exceed 70 with or without an accommodation.
• Team lifts should be utilized minimally starting at 70 pounds, or when an individual feels a lift is beyond their personal limitations.
• Powered equipment should be used when needed depending on load and volume. (Associate must have proper training to utilize powered equipment or ask a trained coworker for assistance).

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range: $81,400.00 - $154,700.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.