Store Ops Consultant - Backend Operations

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Lowe’s Companies, Inc. in Mooresville, NC seeks a Store Operations Project Manager to lead development and rollout of initiatives supporting store teams. You will drive cross‑functional projects, analyze performance data, and coordinate timely execution across multiple stores.

Responsibilities include evaluating ROI, guiding store staff on procedures, and implementing tools to improve productivity. A strong background in project management and analytics is essential for success in this role.

Qualifications

• Bachelor’s degree in Business, Management, Operations, or related field or equivalent years of experience.
• Equivalent years of experience in lieu of education.
• 4 Years of Related Industry Experience (Installation, Repair or U.S. Home Improvement).
• 4 Years of Experience in data analytics, performance reporting.

Responsibilities

• Lead the development and implementation of store improvement tools and processes, with limited guidance from the Store Operations Manager.
• Collaborate cross‑functionally to deliver projects, best practices, and process improvements.
• Utilize field feedback and reporting to provide recommendations for process improvements and projects to field leadership.
• Coordinate and manage timely execution of projects across stores, from development to implementation.
• Use qualitative and quantitative analytics to identify ROI, current/future state, and cost savings.
• Interpret reporting and develop actionable performance recommendations for stakeholders.
• Provide real‑time information and guidance to stores on day‑to‑day procedures.
• Analyze post‑project feedback to drive continuous improvement.
• Manage projects by building plans and ensuring on‑time delivery and integration.
• Perform competitive and market analysis with subject‑matter experts as needed.
• Enhance associate‑facing technology to improve productivity and efficiency.
• Review, approve, and publish policies for new store initiatives; sometimes handle documentation.

Skills

Data analytics

Project management

Cross-functional collaboration

Gantt chart design

Education

Bachelor’s degree in Business, Management, Operations, or related field or equivalent years of experience

Equivalent years of experience in lieu of education

4 Years of Related Industry Experience (Installation, Repair or U.S. Home Improvement)

Job description

Do your Best Work in Mooresville This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check‑up – we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to lead, assess, support/design, implement, and roll out store initiatives that support store teams with driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day‑to‑day store operations, including sales, service, technology, omni‑channel, and store communications.

What You Will Do

• Lead the development and implementation of store improvement tools and processes, with limited guidance from the Store Operations Manager.
• Collaborate cross‑functionally to effectively deliver projects, best practices, and process improvement initiatives.
• Utilize and analyze field feedback and reporting to provide recommendations for process improvement and projects to field leadership.
• Coordinate and manage timely execution of projects across stores, from development to implementation.
• Utilize qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
• Interpret reporting and develop actionable performance recommendations that are distributed to the key stakeholders.
• Provide real‑time information and guidance to stores requiring assistance with day‑to‑day procedural questions.
• Analyze post‑project feedback to provide continuous improvement solutions.
• Manage projects by building the project plan and ensuring on‑target and timely delivery of the desired output and integration.
• Solve complex business problems by performing competitive and market analysis, utilizing subject‑matter experts both internally and externally where needed.
• Enhance and develop associate‑facing technology to improve productivity and efficiency.
• Review, approve, and publish policies, procedures, and processes for new store initiatives; at times, execute the documentation process.

Minimum Qualifications

• Bachelor’s degree in Business, Management, Operations, or a related field, or equivalent years of experience in lieu of education requirement, if applicable.
• Other or equivalent years of experience in lieu of education requirement, if applicable.
• 4 Years of Related Industry Experience (Installation, Repair or U.S. Home Improvement).
• 4 Years of Experience in data analytics, performance reporting.
• Demonstrated project management experience, such as Gantt chart design and development.

Preferred Skills/Education

• 4 Years of Experience in an Operations role.
• 2 years of experience supporting store‑facing process improvement and operational rollouts.
• Experience supporting or enhancing associate‑facing technology, store tools, dashboards, or operational systems that improve productivity and execution.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.