Technology Manager, Network Engineering & Telecommunications

Riverside Casino & Golf Resort; Iowa; On-site; USD 90,000 - 130,000; Full time

Job summary

Riverside Casino & Golf Resort is seeking a Technology Manager, Network Engineering & Telecommunications to lead enterprise network and telecom operations across our multi-property portfolio. You will oversee WAN/LAN, wireless, firewall, VPN, voice systems, and connectivity, aligning with security and compliance requirements.

You will mentor a team, coordinate with IT, surveillance, and gaming systems, drive infrastructure projects, support uptime and disaster recovery, and report to Technology

Qualifications

• Bachelor’s degree in Information Technology, Network Engineering, Telecommunications, or a related field.
• 6+ years of hands‑on enterprise network engineering or telecommunications experience.
• 2+ years of technology leadership or management experience.
• Professional certifications such as CCNA, CCNP, or equivalent certifications.
• Strong experience supporting enterprise switching, routing, firewalls, wireless infrastructure, telecommunications systems, carrier services, and WAN connectivity.
• Experience with Cisco, Meraki, VMware networking, or equivalent enterprise technologies preferred.
• Experience within gaming, hospitality, or multi‑site operational environments preferred.
• Valid driver’s license required.
• Advanced knowledge of enterprise networking principles, telecommunications infrastructure, wireless technologies, routing, switching, firewall administration, VPN technologies, and operational connectivity standards.
• Strong understanding of network security concepts, segmentation strategies, operational resiliency, and infrastructure redundancy.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Experience supporting business‑critical operational environments with high uptime requirements.
• Strong organizational and project coordination skills.
• Strong written and verbal communication skills suitable for operational leadership and executive communications.
• Ability to manage multiple projects, infrastructure initiatives, operational incidents, and vendor relationships simultaneously.
• Ability to explain technical networking concepts and operational impacts to non‑technical personnel and leadership.
• Strong attention to detail and commitment to operational excellence, security, and compliance.
• Familiarity with ITIL principles, enterprise operational support models, and infrastructure change management processes.
• Ability to work independently while communicating operational status, risks, and project updates to technology leadership.
• Strong understanding of enterprise operational continuity and infrastructure support expectations.
• Ability to prioritize operational incidents, infrastructure risks, and organizational initiatives effectively.
• Must be able to obtain and maintain applicable gaming licenses.
• Assure ongoing compliance with Elite Casino Resorts policies, procedures, gaming regulations, and all applicable operational standards.
• Ability to work within a fast‑paced, multi‑property operational environment while maintaining professionalism and operational focus.

Responsibilities

• Leads enterprise network engineering and telecommunications across all properties.
• Oversees LAN/WAN, wireless, firewalls, VPN, and voice systems.
• Manages operational support activities for network engineers, administrators, vendors, and carriers.
• Assists with network architecture planning and upgrades.
• Serves as senior escalation point for networking issues and outages.
• Implements security configurations and firewall policies.
• Coordinates with departments, vendors, and technology teams for reliable communications.
• Ensures network reliability and regulatory compliance across properties.
• Coordinates infrastructure deployment projects and documentation.
• Mentors assigned personnel and supports disaster recovery planning.
• Participates in change management and governance.

Skills

Leadership

Network engineering

Vendor management

Project coordination

Problem solving

Communication

Education

Bachelor’s degree in IT/Networking

CCNA

CCNP

Tools

Cisco

Meraki

VMware networking

Job description

Technology Manager, Network Engineering & Telecommunications

• Technology Manager, Network Engineering & Telecommunications

About Us

Department Name

Technology

Summary

The Technology Manager, Engineering & Telecommunications is a technology leadership role within the Technology department responsible for the administration, support, maintenance, operational reliability, and engineering of enterprise network and telecommunications infrastructure across Elite Casino Resorts, LLC properties. This position reports directly to the Technology Director, IT Infrastructure & Operations and operates under the strategic guidance of the Vice President, Technology.
This role is responsible for supporting enterprise networking infrastructure, telecommunications systems, WAN/LAN connectivity, wireless infrastructure, firewall platforms, VPN technologies, internet services, voice communications systems, and operational connectivity services required to maintain organizational operations, regulatory compliance, operational continuity, and business-critical technology functions within a multi-property gaming and hospitality environment.
The Technology Manager, Engineering & Telecommunications provides operational leadership for network engineering initiatives, telecommunications support operations, approved infrastructure deployment efforts, vendor coordination, connectivity management, and operational support activities while ensuring enterprise network services remain stable, secure, scalable, and operationally effective across all Elite Casino Resorts properties.
This position serves as the operational lead for enterprise network engineering and telecommunications support activities while coordinating closely with infrastructure, cybersecurity, systems, applications, and technology management teams.
This position operates within enterprise technology standards, policies, governance frameworks, and strategic direction established by technology leadership.
The role requires a highly collaborative leader capable of balancing day-to-day operational support responsibilities, infrastructure troubleshooting, telecommunications administration, project coordination, vendor management, operational continuity initiatives, and long-term infrastructure lifecycle planning across multiple properties while maintaining a strong focus on operational reliability, compliance, resiliency, and service delivery.

Essential Functions

• Leads enterprise network engineering, telecommunications administration, operational support, troubleshooting, and approved infrastructure deployment initiatives across all Elite Casino Resorts properties.
• Oversees the administration, configuration, maintenance, support, monitoring, and operational performance of enterprise LAN/WAN infrastructure, wireless systems, firewalls, telecommunications platforms, VPN connectivity, switching infrastructure, routing infrastructure, ISP connectivity, and voice systems.
• Manages and coordinates operational support activities for network engineers, network administrators, telecommunications personnel, vendors, carriers, and support providers.
• Assists with enterprise network architecture planning, infrastructure modernization, telecommunications upgrades, carrier coordination, firewall administration, wireless deployments, and operational continuity initiatives.
• Functions as the senior escalation point for enterprise networking issues, telecommunications incidents, internet outages, carrier coordination, firewall concerns, VPN connectivity issues, and network troubleshooting activities.
• Implements and maintains approved network security configurations, segmentation standards, firewall policies, and remote access technologies in coordination with cybersecurity leadership and technology leadership.
• Coordinates with operational departments, surveillance, gaming systems, hospitality systems, vendors, and technology teams to ensure reliable and secure network communications across all business functions.
• Ensures network reliability, operational continuity, telecommunications availability, infrastructure redundancy, and adherence to organizational technology standards and regulatory requirements.
• Assists with evaluating new networking technologies, telecommunications platforms, wireless solutions, carrier services, and operational infrastructure improvements while providing recommendations to the Technology Director.
• Coordinates operational support activities with ISPs, telecommunications vendors, carriers, and related service providers.
• Supervises assigned personnel including mentoring, workload coordination, training, project oversight, operational support activities, and performance management.
• Assists with disaster recovery planning, business continuity initiatives, infrastructure failover planning, network redundancy strategies, and operational resilience efforts.
• Coordinates infrastructure deployment projects including switching, routing, wireless infrastructure, telecommunications systems, structured cabling standards, and operational communications technologies.
• Maintains operational documentation including network diagrams, telecommunications inventories, carrier documentation, configuration standards and operational procedures established by technology leadership.
• Prepares operational reports, project updates, outage summaries, vendor coordination documentation, and infrastructure status reporting for technology leadership.
• Participates in change management processes, maintenance planning, operational governance initiatives, and enterprise technology planning efforts.
• Other related duties as assigned.

Required

• Bachelor’s degree in Information Technology, Network Engineering, Telecommunications, Computer Science, or a related field preferred.
• Minimum of 6+ years of hands‑on enterprise network engineering or telecommunications experience within a complex operational environment.
• Minimum of 2+ years of technology leadership or management experience preferred.
• Professional certifications such as CCNA, CCNP, or equivalent certifications required.
• Strong experience supporting enterprise switching, routing, firewalls, wireless infrastructure, telecommunications systems, carrier services, and WAN connectivity.
• Experience with Cisco, Meraki, VMware networking, or equivalent enterprise technologies preferred.
• Experience within gaming, hospitality, or multi‑site operational environments preferred.
• Valid driver’s license required.
• Advanced knowledge of enterprise networking principles, telecommunications infrastructure, wireless technologies, routing, switching, firewall administration, VPN technologies, and operational connectivity standards.
• Strong understanding of network security concepts, segmentation strategies, operational resiliency, and infrastructure redundancy.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Experience supporting business‑critical operational environments with high uptime requirements.
• Strong organizational and project coordination skills.
• Strong written and verbal communication skills suitable for operational leadership and executive communications.
• Ability to manage multiple projects, infrastructure initiatives, operational incidents, and vendor relationships simultaneously.
• Ability to explain technical networking concepts and operational impacts to non‑technical personnel and leadership.
• Strong attention to detail and commitment to operational excellence, security, and compliance.
• Familiarity with ITIL principles, enterprise operational support models, and infrastructure change management processes.
• Ability to work independently while communicating operational status, risks, and project updates to technology leadership.
• Strong understanding of enterprise operational continuity and infrastructure support expectations.
• Ability to prioritize operational incidents, infrastructure risks, and organizational initiatives effectively.
• Must be able to obtain and maintain applicable gaming licenses.
• Assure ongoing compliance with Elite Casino Resorts policies, procedures, gaming regulations, and all applicable operational standards.
• Ability to work within a fast‑paced, multi‑property operational environment while maintaining professionalism and operational focus.

Schedule

Full-time that includes days, nights, overnights and weekends.

Commensurate with experience and education

Riverside Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non‑discrimination in employment. We select the best qualified individual for the job based on job‑related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.