Technology Manager

The h.wood Group; West Hollywood (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Dental & Vision (company contribution)

Flexible time off

Job summary

The h.wood Group, a Los Angeles–based lifestyle and hospitality company, seeks a Technology Manager to oversee IT strategy across its venues. You will plan, implement, and maintain technology systems to enhance guest experiences and operations.

You will manage hardware, networks, security, and vendor relationships, travel to multiple venues per day, and lead IT initiatives in a fast-paced hospitality environment.

Qualifications

• 5+ years of experience in computer networks and systems maintenance.
• Proficient in Windows, Mac, iOS, and Android.
• Experience with hospitality hardware including POS terminals.
• Excellent written and verbal communication skills.
• Ability to travel to multiple venues per day and work off-hours.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Develop and implement IT strategy aligned with business goals.
• Oversee installation, configuration, and maintenance of hardware, software, and networks.
• Ensure security, reliability, and scalability of IT systems.
• Manage IT projects, upgrades, migrations and vendor relationships.
• Provide advanced technical support and enforce IT policies.
• Negotiate SLAs and manage external service providers.
• Ensure compliance with data protection and cybersecurity standards.
• Identify opportunities for innovation and continuous IT improvement.

Skills

Networking & Systems

Windows & MacOS

POS terminals

Communication skills

Interpersonal skills

Database programming

Problem solving

Multitasking

Travel readiness

Flexible hours

Tools

POS terminals

Job description

The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Ourcompany is built on integrity, creating the world’s best restaurants, nightlife, and events.

ROLE SUMMARY:

The Technology Manager will oversee the planning, implementation, and maintenance of our technology systems and infrastructure. This role is critical in ensuring seamless operation of all IT functions across our properties, enhancing guest experiences, and supporting our business objectives through innovative technology solutions.

RESPONSIBILITIES:

IT Strategy and Planning:

• Develop and implement technology strategies aligned with the company’s business goals.
• Evaluate and recommend new technologies to improve operational efficiency and guest experience.

Systems Management:

• Oversee the installation, configuration, and maintenance of hardware, software, and network systems.
• Ensure the reliability, security, and scalability of all IT systems.
• Manage IT infrastructure projects, including upgrades and migrations.

Support and Troubleshooting:

Provide advanced technical support for IT issues and troubleshoot system-related problems.

Develop and enforce policies for IT support services to ensure timely and effective resolution of issues.

• Manage relationships with external vendors and service providers.
• Negotiate contracts and oversee service level agreements to ensure quality and cost-effectiveness.

Security and Compliance:

• Ensure compliance with relevant regulations and standards, including data protection and cybersecurity.
• Develop and implement IT security policies and procedures.

Innovation and Improvement:

• Stay current with industry trends and emerging technologies.
• Identify opportunities for innovation and continuous improvement in IT processes.

REQUIREMENTS:

• 5+ years of experience in computer networks and systems maintenance.
• Tavel as needed
• Proficient in Windows, Mac, IOS, and Android operating systems
• Experience in hospitality specific hardware including POS terminals
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Proficient in database programming and software installation.
• Great problem-solving skills.
• Ability to multitask and prioritize projects
• Ability to travel to multiple venues per day
• Ability to work off hours and holidays.

BENEFITS:

• Flexible, routine-time off
• Dental and Vision with company contribution offered the first of the month after 60 days of employment